As I often say in my training workshops, a hotels guest services staff is now part of the marketing and PR department! With the continued explosion of social media postings and online guest reviews, the walls of hotels are essentially made of glass; everything that happens within can clearly be seen by basically anyone in the outside world. This can either be a hotels worst nightmare or its dream opportunity for viral marketing that is free of charge, depending on interactions your guests are having every day with your guest services colleagues.
Typically, hotel developers attempt to finance new hotel construction projects with a combination of debt and equity. This article investigates the benefits and risks of seeking equity participation from hotel management companies.
Marriott International joins forces with Nankai University and American Hotel & Lodging Educational Institute to launch Marriott Apprentice Program
New Mintel research finds that more often than not, diners eat with their eyes, not their stomachs - as about 38% of adults agree that if a healthy menu item sounds tasty in the menu description, they are more likely to order it.
DoubleTree by Hilton London Islington is located less than 300 metres from Angel tube station, and half a mile from Kings Cross station and St. Pancras International with connecting high-speed Eurostar services. Its location grants easy access to London's major attractions including Buckingham Palace, the National Gallery, British Museum, West End theatre district and the city's world-class shopping areas, including Oxford Street, Bond Street and department stores Harrods and Selfridges.
Survey commissioned by Diamond Resorts International reveals meaningful benefits of regular vacations
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