With over half of travelers refusing to book a hotel room until they read a guest review, online reviews are becoming one of the most trusted sources of information for hotel guests. But not all reviews are created equal, nor are they always truthful.
Travel 2060 and beyond: Hotels.com and futurist Dr. James Canton reveal the future of hotels in a Hotels of the Future study - - New Travel Design Science: Hotels will be based on your dreams and desires - The Smart Hotel Room Unveiled: 3D printers, smart toilets, morphing beds and face recognition entry
In year-over-year comparisons, the industrys occupancy fell 1.5% to 56.0%. Average daily rate (ADR) increased 0.5% to US$117.31. Revenue per available room (RevPAR) declined 1.0% to US$65.65.
In year-over-year comparisons, the countrys occupancy increased 1.3% to 60.0%. Average daily rate (ADR) for the week was up 1.2% to CAD137.15. Revenue per available room (RevPAR) grew 2.6% to CAD82.35.
Under a long-term partnership, both parties intend to collaborate to develop and manage Banyan Tree-branded hotels around the world. Banyan Tree will also have access to AccorHotels' global reservations and sales network, as well as its loyalty program Le Club AccorHotels.
Recently I was asked by a long-term client to offer a training module specific to handing guest complaints. Now Ive always covered service recovery as part of my existing hospitality excellence training, focusing on using proactive hospitality and anticipating needs in order to avoid complaints before the occur. However, this resort clients staff had already been through that many times and really wanted me to specifically address the topic of complaints.