Every year, on April 1st right around 10am, my wife will call to tell me we won the lottery! Or that she is pregnant. Or that the neighbors have opened a drug rehab facility next door. After nine years, Im ready for her April Fools Day antics!
Five Tips for Navigating the Pay-to-Play Social Media Landscape
Online review sites like TripAdvisor have been around for over a decade now. Unquestionably they have forced hoteliers to seriously focus on customer comments. Remember the days when paper comment cards were reviewed in the privacy of the GMs office with action taken as s/he deemed necessary? Those were the days!
A hotel manager's most important tasks are making money for the owner and maintaining the asset. Satisfied guests and motivated employees are among the tools, but cost controls are also critical components of the formula.
The foundations of the business-travel ecosystem are under more strain than ever before. U.S. companies are projected to spend $310 billion on business travel in 2015 (up 6.2 percent from last year), but how they spend that money has become a source of tension and uncertainty.
DoubleTree by Hilton today announced the opening of DoubleTree by Hilton Grand Rapids Airport following a $2.5 million renovation that includes a complete property-wide transformation.
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