The ability to create a satisfied customer remains elusive for most airlines according to todays report from the American Customer Satisfaction Index (ACSI) on airlines, hotels and Internet travel agencies. Airlines score 69 on the ACSIs 100-point scale and remain among the lowest-scoring categories in the Index, beating only subscription TV service, social media and the IRS.
The pipeline for sub-Saharan Africa (SSA) has mapped a growth trend over the five-year period. This is in contrast to North Africa, which experienced negative growth in 2014. Development plans for North Africa continue to be negatively impacted by the unrest in many markets in the region, particularly Egypt. This has affected investment on existing projects and has severely curtailed the number of new hotel deals. Some large hotel deals, which were previously in the pipeline, have either been suspended or cancelled altogether.
The partnership will focus on expanding established brands, developing exciting restaurant and nightlife concepts, and cultivating partnerships with celebrity chefs across Asia.
Exploring the many dimensions of service, both physical and emotional, and how to tap into a variety of experiential moments leading to the most meaningful guest experiences Graphic of a diamondis about taking a deeper dive into what happens in service touchpoints and interactions. It's about exploring how your guests might react to the messages, people and environment on their experiential journey to your site or property.
About One Quarter of Tripadvisor Survey Respondents Made a Green Travel Choice in the Past Year
Are we on the edge of utopia or nervous breakdown? Most indicators point to substantive means to improve the Guest Experience, driven by electronics. Life is confusing enough, and I really do not like croutons or cucumbers with my salad. Swipe my loyalty card and Voila! No existential crisis here.
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