Sustaining A Customer Service Initiative: The Need for Long-Term Commitment - By Dennis Snow
Most customer service improvement initiatives fail to produce sustained results. While such a statement may seem harsh, I think that most would agree with the statement based on their own experiences. ...more

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MKG Consulting - Hotel Groups World Ranking 2008
IHG towards 600 000 rooms capacity ...more

Dynamic Packaging - The Next Battlefield
Dynamic Packaging sales will double by 2009. Online agencies are using it to increase customer loyalty & profit, if hotels sit back, they will be squeezed out of the packaging market. ...more

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Choice Hotels Names Sandy Michel General Counsel
Choice Hotels International, Inc. (NYSE:CHH) announced that it has named Sandy Michel as senior vice president, general counsel and secretary. ...more

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Courtyard by Marriott Gets Extreme Lobby Makeover
New Interactive Website - gocourtyard.com - Showcases New Guest-driven Courtyard Hotel Lobby Redesign ...more

Sleek Design, High-Tech Conveniences and Value: Red Roof Inns Unveils New Face of Economy Lodging
Minimalist. Simple. Modern. Authentic: Next Generation Redesign a WOW for Consumers and Investors ...more

Tropicana Entertainment Enters into Definitive Agreement to Sell Casino Aztar
Eldorado Resorts to pay up to $245 million for the Evansville, Indiana casino hotel complex ...more

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Refreshing Leadership - Four Carlson Hotels Worldwide locations join FreshStay(R)
Albert Einstein said, 'Setting an example is not the main means of influencing another, it is the only means.' As a leader in the hospitality industry, Minneapolis-based Carlson Hotels Worldwide is setting an example and influencing others by promoting healthy lifestyles through a 100% smoke-free environment. ...more

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Go Mobile With Choice Hotels
Choice Hotels International (NYSE:CHH) today announced the launch of a mobile Web-enabled Choice Hotels Website. Travelers can now access Choicehotels.com on any Web-enabled mobile devices such as cell phones and PDAs. ...more

yatt'it Here First! Hyatt Hotels & Resorts Launches New Online Travel Community with yatt'it
Credible Advice from Hyatt's Own Expert Concierges and In-the-Know Hyatt Gold Passport Travelers Marks a First in Online Travel Forums ...more

Travel Web Sites Get Personal
It's not just about the price. As the hint of summer vacation emerges on the horizon, wanna-be travelers begin sifting through travel guides, both real and online, to concoct just the right vacation getaway. Price matters hugely, especially for travelers heading overseas with anemic dollars. But just as important is getting the best value out of a trip. ...more

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Gansevoort South Hotel, Spa and Residences Opens on South Beach in Miami
Includes one of the World's Largest Hotel Rooftop Pools, Multi-level Beach Club, Luxury Residences, Chic Boutiques, 50-foot Shark Tank and more ...more

Country Inn & Suites By Carlson Opens in Cordele, Ga.
A new 107-room Country Inn & Suites By Carlson has opened its doors for business at 2803 Frontage Road in Cordele, Ga. ...more

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IHG Dedicates First White Oak to Young Hotelier Lost to Cancer
Clyde J. Harris, IV., was the latest to follow family footsteps as a career hotelier ...more

New Tower at Trump Taj Mahal to Open Fall 2008
New Jersey Governor Jon Corzine, Donald Trump, Ivanka Trump Celebrate "Topping Off" of Tower Monday, March 31 ...more

Doubletree Returns to Downtown Chicago This Summer with $21 Million Transformation of 500-Room, Full-Service Hotel
The Chartres Lodging Group Invests In Complete Remodel of Guest Rooms and Public Space, Kokua Hospitality Enters Into Management Agreement with Chartres of Third Magnificent Mile-Area Hotel ...more

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