Taming the Guest from Hel - By Steven Ferry
Back in 2006, the concept of the Guest from Hell was introduced to the industry in two articles entitled Besting and then Muzzling the Guest from Hell published by several industry organs. ...more

Lessons from the Field - Extending Your Sales Team or Make Travel Agents A Regular Part of Your Sales Programs - By John Hogan
Many of today's hotels do not have staff whose primary responsibly is that of being a sales manager or director. Many hotel owners that have smaller or rooms only properties have tended to rely on their location or perhaps their brand affiliation that is totally going to profitably fill their hotel. ...more

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Customer Satisfaction Halts Slide, Glimmer of Hope for the Economy?
Southwest Airlines, AT&T, Pizza Hut, McDonald's Gain, US Airways, Continental Airlines, Sprint Nextel, Comcast Tumble ...more

Understanding The Global Phenomenon Of Youth Travel
Youth Travel represents around 20% of all international arrivals and is one of the tourism industry's fastest growing sectors. The average expenditure per trip has increased by 40% among young travellers. As a result, 80% of them return home more tolerant and respectful of other cultures. These are some of the key findings of a new industry report published by the World Youth, Student and Educational (WYSE) Travel Confederation and UNWTO. ...more

Canadian Construction Pipeline At a High in Q1 2008 with 265 Projects/33,964 Guestrooms
Lodging Econometrics (LE) announced that Canada's Construction Pipeline totaled 265 projects and 33,964 guestrooms at the end of Q1 2008, a high for the cycle. ...more

Are Luxury Hotels recession proof? - By Jonathan Barsky and Lenny Nash
How pervasive will the economic downturn be across the hotel industry? Will all hotels feel the pain or will some hotels be more resilient while others more vulnerable? And which customers will keep spending and help pull some hotels through current recessionary pressures? ...more

Canadian Occupancy, ADR, RevPAR - Week Ending May 10, 2008
Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes weekly occupancy and average room rates from major cities in Canada. ...more

A Cloudy Outlook for Summer Travel?
Access America's National Survey Finds 2008 Summer Vacation Plans Down Seven Percent Compared to 2007 ...more

Weekly U.S. Lodging Performance for the week of May 04, 2008 - May 10, 2008
Weekly summary of Occupancy, ADR and REVPar for the United States. ...more

Air Transport Association Forecasts Marginal Decline in Heavy Summer Demand
Airlines, Airports and Government Have Plans for Smooth Travel and Minimized Delays - Soaring Fuel Prices Create New Challenges for Struggling Industry ...more

Survey Reveals 90 Percent of U.S. Respondents Planning Leisure Travel this Summer
73 Percent to Drive and 71 Percent to Fly - Americans Modifying Plans Due to High Gas Prices ...more

2008 Pet Travel Statistics Reported by BringYourPet.com
BringYourPet.com (www.bringyourpet.com), a leading pet friendly hotel, motel and lodging directory continuously polls thousands of its Web site visitors, newsletter subscribers, and random households regarding their travel and purchase habits. ...more

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Passkey Brings Event Housing Expertise To 2008 Meetings Technology Expo Series
Passkey Executives to Deliver Meeting Planners Best Practices to Ensuring Ongoing Event Housing Success ...more

The Broadmoor Simplifies Event Management With Passkey
Passkey, the BROADMOOR and 'BROADMOOR Connection' Partner Properties Allow Meeting Planners to Consistently Execute Successful Group Events of all Sizes ...more

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The Knowland Group Signs 1,000th Client
Three and a half year old company's growth puts it in a league of its own ...more

The Knowland Group Has Record-Breaking Month
Over 100 new clients signed in April ...more

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Gorge Casino Opponents Submit More Than 9,000 Opposition Comments to the Off-Reservation Plan
With just 24 hours remaining to submit public comments, public opposition to a radical change in policy to allow Oregon's first off-reservation casino in the heart of the Columbia Gorge continues to grow ...more

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Content Is King! Ice Portal Shares Telling Stats On The Impact Of Rich Media On Travel Suppliers During Travel Distribution Summit Europe
ICE PORTAL, the industry leader in the production, management, and distribution of rich visual content, announced today that it will be demonstrating the power of rich media content and sharing its findings on the impact of rich media on hospitality bookings at next week's EyeforTravel Travel Distribution Summit (Stand #42). ...more

Web 2.0 Continues to Transform Hospitality Industry
Oklahoma City Workshop Offers Hoteliers Tips for Succes ...more

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