Hotel Training

CHART offers many webinars, training forums and conferences each year to further advance the development of hotel and restaurant training professionals. - More

HR Academy, the American Hotel & Lodging Educational Institute’s master licensee in the Republic of Korea, has certified all of its staff members as Certified Guest Service Professionals (CGSP) after completing the Guest Service Gold training program. - More

Nickelodeon Suites Resort was recognized by the American Hotel & Lodging Educational Institute (AHLEI) as the first hotel in the world to receive the prestigious Certified Guest Service Property designation. - More

Kennedy Training Network, based in Hollywood, FL, is reaching out to hotels, resorts, management companies, and brands across all market segments and geographic locations looking to raise the bar on their reservations, sales and hospitality training programs as they plan and budget for 2012. - More

Redesigned Training Strategy is Key Element of Network’s Quality and Consistency Goals - More

If you are like most hoteliers, chances are that your property is having one of its best years in recent memory. Yet with the recent stall in the economic recovery, it is important not to assume that next year will automatically be just as profitable. Even if the overall economy continues to rebound, it is important to continuously raise the bar as we set new goals for 2012 and beyond. In the hotel business as in life, we must always reach for higher goals, lest we become complacent and satisfied with what we have already achieved. - More

ContactPoint will present results of collaborative study with distinguished UNLV professor at hotel show - More

I was at our local hoteliers' association meeting the other day, where one of the topics of conversation was finding good quality staff, in particular chefs. We already know that there is a lack of new talent entering the industry so it's important that we hang on to our best people. The hospitality industry has always had one of the highest labour turnover rates in all sectors of the economy, so are we just deluding ourselves if we think we can beat that trend? - More

It has occurred to me recently how relatively little attention most hotel marketing and operations executives pay to their voice distribution channels, at least when compared to the huge amount of time and effort they invest in managing electronic and online channels. - More

As a hotel industry trainer and consultant, it continues to be fascinating to observe firsthand the extreme differences between how various revenue management and distribution marketing executives view the voice reservations channel. - More

2012-02-17 - Hyderabad - More

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2012-02-27 - Washingon - More

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2012-03-01 - New York City - More

The hotel foodservice industry is in the midst of reinventing itself. Emerging from a recession that drained almost 18% in foodservice revenue in just two years, the hotel industry is experimenting en masse with new menu, design and technology concepts that are reshaping how hotel guests experience hotel food and beverage offerings. When executed well, these concepts are bringing music to hotel operators' ears, according to Packaged Facts' Hotel Foodservice Trends in the U.S. (July - More

Sustainability Management in the Hotel & Cruise Industry 2010-2012: Market Opportunities, Hotel & Cruise Industry Buyer Demand, Post Recession Dynamics and Business Trends Forecast is a new report by ICD research that analyzes how hotels and cruise companies perceive sustainability; specific procurement strategies and practices being undertaken; how sustainability initiatives have been affected by the economic downturn; and what actions are being taken to minimize its negative effects. This repo - More

Datamonitor's Starwood Hotels & Resorts Worldwide, Inc. - SWOT, Strategy and Corporate Finance Report, is a source of comprehensive company data and information. The report covers the company’s structure, operation, SWOT analysis, product and service offerings, detailed financials, and corporate actions, providing a 360° view of the company.

Scope:

• Provides detailed information on Starwood Hotels & Resorts Worldwide, Inc. required for business and competitor intell - More

Datamonitor's Hotels & Motels - Top 5 Emerging Markets Industry Guide is an essential resource for top-level data and analysis covering the Hotels & Motels industry in each of the Top 5 Emerging markets (Brazil, China, India, Mexico and South Africa). The report includes easily comparable data on market value, volume, segmentation and market share, plus full five year market forecasts. It examines future problems, innovations and potential growth areas within the market.

Scope of the R - More

Datamonitor's Hotels & Motels - Global Group of Eight (G8) Industry Guide is an essential resource for top-level data and analysis covering the Hotels & Motels industry in each of the G8 (United States, Canada, Germany, France, United Kingdom, Italy, Russia and Japan) countries. The report includes easily comparable data on market value, volume, segmentation and market share, plus full five year market forecasts. It examines future problems, innovations and potential growth areas within the mark - More