Hotel Training

ospitality professionals can receive training tips on their iPhone, iPod Touch, or iPad with a new, free application developed by the American Hotel & Lodging Educational Institute (EI). The Hospitality iCoach delivers concise training advice in five different areas: front desk, housekeeping, food and beverage, maintenance, and leadership. - More

Hospitality professionals can receive training tips on their iPhone, iPod Touch, or iPad with a new, free application developed by the American Hotel & Lodging Educational Institute (EI). - More

The American Hotel & Lodging Educational Institute (EI) has developed an e-learning program designed to provide new Wyndham Hotel Group general managers with a solid foundation of knowledge to get them off to a good start in their new positions. - More

Canseco joined the Embassy Suites Hotel Mexico City in 2005 as director of human resources and training. - More

ReServe Interactive will launch ReServe University, a subscriber-based interactive resource providing customers with all of the comprehensive training and support tools offered by the company, including a Training Library, Classroom, Help Desk and Support Resources repository. - More

Having a happy, motivated and productive team is key to customer service, maintaining sales and controlling costs. Conversely unenthusiastic or discontented staff will not only affect the quality of service, your sales and the day-to-day running of the operation, but will also rub off on everyone else, and ultimately lead to high labour turnover. - More

The recruitment process can be costly, so any business wants to try to get it right first time with a minimum of disruption. So what exactly can you be doing before a vacancy even exists, or once your search is on, to attract and hire the best people to your business? - More

A good Staff Manual isn't long and complicated, or a dump-bin for every new memo or brainwave from the boss. - More

In your hotel consider what investment goes into getting a guest to call and book a stay at your location? How much advertising was done? How many staff hired? How much time and energy in training with staff, operators and front-line? How much patience and time was given to gain that guest trust? Your building preparations and maintenance of the property? What did it take to have them call and give you their credit card and put their money into your hotel or establishment? - More

Bad news always attracts the most attention...So using examples of poor or shocking service can be an effective way to show staff the levels of good service you expect them to offer. - More

2010-09-07 - Hong Kong - More

2010-09-07 - Wanchai - More

2010-09-08 - Portland - More

2010-09-13 - Singapore - More

2010-09-13 - Hong Kong - More

Datamonitor's Hotels & Motels: Advanced Emerging Markets (Brazil, Hungary, Mexico, Poland, South Africa, Taiwan) Industry Guide is an essential resource for top-level data and analysis covering the Hotels & Motels industry in Brazil, Hungary, Mexico, Poland, South Africa, and Taiwan. The report includes easily comparable data on market value, volume, segmentation and market share for the advanced emerging markets hotels & motels markets, plus full five-year market forecasts. It examines future p - More

Datamonitor's Hotels & Motels - Global Group of Eight (G8) Industry Guide is an essential resource for top-level data and analysis covering the Hotels & Motels industry in each of the G8 (United States, Canada, Germany, France, United Kingdom, Italy, Russia and Japan) countries. The report includes easily comparable data on market value, volume, segmentation and market share, plus full five year market forecasts. It examines future problems, innovations and potential growth areas within the mark - More

Datamonitor's Hotels & Motels: Global Industry Almanac is an essential resource for top-level data and analysis covering the Hotels & Motels industry. It includes detailed data on market size and segmentation, textual analysis of the key trends and competitive landscape, and profiles of the leading companies. This incisive report provides expert analysis on a global, regional and country basis.

Scope of the Report

• Contains an executive summary and data on value, volume and - More

Datamonitor's Hotels & Motels: Global Industry Guide is an essential resource for top-level data and analysis covering the Hotels & Motels industry. It includes detailed data on market size and segmentation, textual analysis of the key trends and competitive landscape, and profiles of the leading companies. This incisive report provides expert analysis on a global, regional and country basis.

Scope of the Report

• Contains an executive summary and data on value, volume and - More

Travel and Tourism Analyst is a series of insightful, informative reports on specialised areas of the tourism industry.

Each report offers an objective and detailed study covering one of the following five sectors:

• Accommodation - everything from luxury hotels to 'glamping'
• Transport - from air travel and car hire to the cruise industry, rail and coach travel
• Niche Markets - key emerging or established sectors of the industry eg ecotourism, festival t - More