There are some companies that claim they are guest or traveler engagement companies. These companies have developed software platforms or apps to communicate more effectively with the traveler. Their technology enables travelers check in online, purchase upgrades, and supports text messaging capabilities to order amenities while on-property as well as to send post-stay surveys.
Bragging about generous deeds could bring individuals praise or scorn, depending on their motivations, says Whartons Deborah Small.
If companies want to succeed in this digital age, their business models must drive customer intimacy and inclusivity, write the authors of this opinion piece.
Toxic work environments can take a toll on everyone, not just those who are the target of uncivil behavior. So how can managers and workers repair the damage?
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