Definitions get redefined. Once upon a time, 'touch' meant some human interaction. It could have been applied to a friendly word or two, a hand shake, perhaps helping someone with their coat, maybe just a kind expression or look. We have now evolved in our restaurants to the technology of 'touch' - tapping those tablets and phones to make our wishes known, e-mail or play a game while we wait for our order, or pay the fare. Which is the true definition?
Forget about accessing Fantasy Football. Never mind the tapping into Facebook. So what if they are ordering from Amazon. Your employees can now use company e-mail services to organize your workplace. Wow! Talk about the power of 'friending' and access.
The goal to cater for every single guest is an overwhelming, often impossible one. However providing a local element to your F&B outlets goes a long way to ensure that visitors get more from their visit. Whether your guests are traveling for business or pleasure, a real pleasure is to find local dishes and local ingredients on the menu.
In the world of hospitality and the restaurant sector, voices are loud and getting angrier as our employees consider their wages, their job security and organizing rights. Industry leaders can do better they can lead rather than be dragged along through the court of public opinion. There are Brand reputations at stake.
Most popular articles shared on social networks by our readers this week