For corporations, the keys to successful change lie in the digital transformation of strategy and organizational structure, he also notes. Yet, while the general direction of the digital transformation wave is increasingly clear, successful implementation 'throughout the organization is far more complex.'
New Wharton research looks at how the pain of others struggling with the agony of decision-making can influence our own process.
Customer experience management is increasingly critical as a top investment area and skill essential for C-suite executives (some firms even have a CXO). What does that mean exactly and what do leaders need to do to ensure they are ready?
The full year results for 2015 are in and one thing is clear: the age-defining shift from desktop to mobile and tablet devices continued its rigorous pace: more than 20% of online bookings and roomnights are generated from non-desktop devices (smartphones + tablets), while nearly 50% of web visitors and over 44% of page views come from tablets and mobile devices.
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