Hotel Industry News - Features

The collapse of the Rana Plaza factory in Bangladesh in April that killed more than 1,100 workers in one of the worst industrial disasters in history exposed the unsafe working conditions that garment workers - many of them women - endure across the developing world. The tragedy also revealed the inconsistencies of some companies with respect to corporate social responsibility (CSR).

Today's callers are more likely than ever to have already been online prior to calling; many are online while on the phone. Chances are they have already seen the same list of room types and rates the agent is listing.

How can hotels utilize new Google features to maximize visibility, traffic and conversions? For insight I checked in with David Zammitt, a UK-based Travel Industry Manager with Google.

Maybe we can learn from a business tycoon like Sir Richard. He has tapped into all sorts of industries with over 200 companies in 30 countries. He has tried records, cosmetics, television and airlines, phones and orbital space launch systems. And, we are just trying to focus on Hospitality.

We follow the oracles with trepidation, wondering what the upcoming season will bring. It appears that this summer for the Hotel Industry will be just fine.

Treat Your Organization’s Most Valuable Resource with Care, Says Former Businessman of the Year

Making restaurant reservations is a way of life - but, for many consumers, so is breaking them.

Late Spring is a wonderful time of the year with such a cavalcade of season ending playoffs, races and contests. We have everything from the Triple Crown horse races, the French Open, a multitude of golf tourneys and the end of the year NBA and NHL playoffs. Every year is a thrill , depending upon your sport loyalty, rooting for the team, your favorite star, your country.

New York Hilton's announcement to stop providing Room Service has generated a lot of media and social media attention. While I do not have all the facts pertaining to Hilton’s decision and do not necessarily agree, I certainly give them credit for making this bold move.

Certainly since 2008, with the emphasis on cutting costs, training investment has been put on hold, placed on review or just erased.