Hotel Industry News - Features

HVS recommends using regression models to measure the impacts of convention centers on their surrounding hotel markets - More

The excellence in services is the ultimate goal to which main hotel management aims since it has been proved that it has an enormous influence on differentiation, competitiveness and positioning of the hotel as a company in the current market. The degrees of experience the guests undergo in a hotel, determine in large measure the degrees of exc... - More

People often corner me at social functions to tell me about a problem they've had in a hotel. It doesn't matter if I've never worked for the hotel or the incident occurred seventeen years ago; apparently, it's my duty to listen. Sometimes I get the impression they think I'm somehow to blame. - More

James Kavanaugh once suggested that there are 'those too gentle to live among the wolves'. I hope this is no longer true in today's organizations. I believe that the 'wolves' have had their day and need to make way for a new breed of manager: The Gentle Leader. - More

While demand probably isn't coming roaring back in 2010 it is returning. It's time to shake off the 'battle fatigue' of 2009 and hit the 'reset' button for 2010 to take advantage of the positive opportunities that present themselves going forward. - More

Re-cap of presentation 'Critical Email Prospecting Strategies for 2010' - More

Ending the U.S. travel ban should be first step in normalizing relations with Cuba - More

I first started writing about revenue management in 2001 and, frankly, I haven't seen overall business conditions change too much since then; markets are highly competitive and many hotels are still openly discounting rates to drive business. - More

The first part of this series outlined a number of service management issues I felt would influence the hospitality and tourism industry over the next decade. Recognizing that the hospitality industry in many ways has become a mature industry, that column suggested major areas of research and execution to address those issues in global trends an... - More

Real estate markets are mispricing risk, systematically undervaluing real estate. Investors who buy now will profit when this mispricing unwinds. Historical data and examples are presented to support this statement. - More