Keeping climate change within manageable bounds will take a massive global effort, requiring the skills and resources of both the public and private sectors.
Hotels must acknowledge the full spectrum of ways the C2C economy is disrupting the hospitality industry. The quakes go much further than the stiffening competition for leisure travelers.
Retail has quite an umbrella with all sorts of member silos, such as hotels, restaurants, stores and such. We are all customer facing, but do we all serve a customer or is it a guest? To get further diabolic, we also serve players, patrons, shoppers, clients, and more.
Many years ago I attended a presentation at Cornell from the General Manager of the Plaza Hotel in New York. His charge was to change the culture and advance the Plaza brand. Even though the Plaza has had a slew of owners and managers since, his speech made considerable impact on me, specifically on two points amongst the many he covered.
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