How about this concept a focus on civility, where everyone gets rated! Now, sectors of the sharing economy share their thoughts about you, the customer. Here is a lovely twist for you to consider.
Technology often progresses faster than consumers can keep up, and small boutique hotels as well as big chain hotels are plying tech-savvy travelers with all sorts of gadgets and goodies to keep them interested. However, where is the line drawn between defining your hotel brand and just keeping up with a trend?
Dear employee - If you are going to represent my Brand, I expect you to look and present yourself with an image worthy of my message, product and service. I want you to be a work of art, providing that memorable customer experience. Easy to say, much harder to effect nowadays.
The industry press is full of articles about Amazon entering the travel retail space, opening travel industry-focused offices, and contacting hoteliers to strike merchant-model wholesale deals. Industry 'oracles' are predicting that Amazon will become the next Expedia or Booking.com.
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