Benchmark Hospitality International announces the "Top Ten Travel Trends for 2014" as observed through a survey of the companys extensive database of professional travel agents. In a Benchmark-commissioned study, over 20,000 travel professionals were provided a comprehensive survey on consumer and business travel in 2014, for review and submission to an independent market research firm for compilation and analysis.
Achieving employee satisfaction and retaining loyalty is a challenging balance. When achieved the business rewards are substantial. An engaged employee leads to a satisfied customer, both of which are integral to a thriving business.
The ability to create a satisfied customer remains elusive for most airlines according to todays report from the American Customer Satisfaction Index (ACSI) on airlines, hotels and Internet travel agencies. Airlines score 69 on the ACSIs 100-point scale and remain among the lowest-scoring categories in the Index, beating only subscription TV service, social media and the IRS.
In year-over-year measurements, the industrys occupancy increased 7.1 percent to 68.5 percent. Average daily rate rose 5.3 percent to finish the week at US$116.85. Revenue per available room for the week was up 12.8 percent to finish at US$80.09.
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