Hotel News Resource - CHART Hotel Industry News

Sought after speakers, a rich agenda and the presence of key industry players makes the 83rd Council of Hotel and Restaurant Trainers (CHART, www.chart.org) Hospitality Training Conference one of the premier hospitality industry events.

New Regulations Require Improved Food Handler Training

Oversees non-profit association responsible for developing hospitality training professionals

Restaurant trainers, hotel trainers and human resource professionals gather to learn and network together and employ practical techniques from expert speakers

Southwest Airlines is the only airline that has consistently been profitable in an industry that is losing money. It targets a distinct customer segment and a distinct experience. Whenever I give talks and mention Southwest, I usually get someone who will raise their hand and say, 'I hate that airline'.

Leadership is a complex concept that comprises many different elements. It involves creating a vision, communicating, influencing, taking action, making decision and achieving goals.

When I ask audiences to describe Generation Y (the 72 million people born after 1980,) I get comments like 'Bad Attitude, Continually Complaining, Gossiping, Lazy, Rude, Apathetic, Wants Reward and Wants to have Fun.' Generation Y is the second largest generation in our country and they are leaving managers scratching their heads over just how to manage, train, and motivate this new generation and still retain their own sanity.

Attendees donate teddy bears to firefighters to share with local children, and distribute restaurant gift cards to Ronald McDonald House

Restaurant trainers, hotel trainers and human resource professionals gather to learn and employ practical techniques from expert speakers.

Companies want recruits who 'think like an owner'; that is, managers who demonstrate entrepreneurial aptitude and skills, think on their feet and possess good problem-solving abilities. Jeffrey Elsworth talks about the characteristics of people who think like owners, how trainers can look for those traits in hiring and develop those traits in training.