Hotel News Resource - J.D. Power and Associates Hotel Industry News

After several years of improvement, overall satisfaction among hotel guests in Europe has declined notably, with deterioration occurring across all levels of the guest experience, according to the J.D. Power and Associates 2011 European Hotel Guest Satisfaction Index StudySM released today.

Drury Inn & Suites, Embassy Suites Hotels, Holiday Inn, Homewood Suites, Hotel Indigo, Microtel Inns & Suites And The Ritz-Carlton Each Rank Highest in Customer Satisfaction in Their Respective Segments

Mövenpick Hotels & Resorts; Premier Inn; Scandic; and Steigenberger Hotels and Resorts Each Rank Highest in Customer Satisfaction among Hotel Guests in Europe

Drury Inn & Suites, Hilton Garden Inn, Homewood Suites, Microtel Inns & Suites, Omni Hotels and The Ritz-Carlton Rank Highest in Customer Satisfaction

Mövenpick Hotels & Resorts, Park Inn, Premier Inn and Steigenberger Hotels and Resorts Each Rank Highest in Guest Satisfaction in Their Respective Segments

Drury Inn & Suites, Embassy Suites Hotels, Four Seasons Hotels and Resorts, Hilton Garden Inn, Microtel Inns & Suites and Staybridge Suites Rank Highest in Customer Satisfaction

Hotwire.com Ranks Highest in Customer Satisfaction with Independent Travel Web Sites for a Third Consecutive Year

Satisfaction with Upscale Properties Remains Stable

Drury Inn & Suites, Embassy Suites Hotels, Homewood Suites, Hyatt Place, Microtel Inns & Suites and The Ritz-Carlton Top Customer Satisfaction Rankings

Barona Valley Ranch Resort and Casino Ranks Highest in Satisfaction With the Casino Experience in Inaugural Study