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  Hotel News Resource - Hospitality Excellence, Inc. News

 Monday December 1st, 2008 
  Page 1 of 1  
Hospitality Excellence, Inc. The Weight of the Wait - Time is Money! - By Roberta Nedry
Think of how much today's consumer 'waits' on a daily basis, the doctor's office, traffic, on hold while on the phone, supermarket and ga...
2008-11-19   Features  more...
 
Hospitality Excellence, Inc. Taking Greatness for Granted - By Roberta Nedry
Ever heard the expression, 'a legend in his or her own mind?' I first heard it when working with a man who was a legendary artist and des...
2007-08-03   Features  more...
 
Hospitality Excellence, Inc. Guest Service: DON'T CALL ME SWEETIE! - By Roberta Nedry
'Happy New Year 'Sweetie'! What can I get you?' 'Hey 'Honey', let me help you with that?' 'Let me put you on hold, 'Doll', while I check ...
2007-01-25   Features  more...
 
Hospitality Excellence, Inc. Making a Mess out of Service - By Roberta Nedry
As summer kicks into full swing, hot weather strikes, the bugs come out, attitudes relax, food seems sloppier and dirt makes bold appeara...
2006-08-02   Features  more...
 
Hospitality Excellence, Inc. Having Reservations About Central Reservations? - By Roberta Nedry
The properties are magnificent. The brochures are spectacular. The service experience promises to be one of the best ever. The guest is...
2006-01-03   Features  more...
 
Hospitality Excellence, Inc. Creating Service Athletes: The Golden Rewards of Cross-Training By Roberta K....
As the year 2004 begins and the historic return of the Olympic games to their ancient birthplace in Greece gears up, athletes will take c...
2004-01-14   Features  more...
 
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