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Newsletters

Hotel News Resource - Hamister Group News

Thursday August 21st, 2008

Next	Page 1 of 2

	Outstanding Customer Service Simply Isn't Good Enough - By Nektaria Hamister,...
	We have a shocking confession: Matt, Kent, and I have absolutely no intention of providing excellent customer and co-worker service. We p...


	2008-04-14	Features	more...

	Love Letters to Ideal Future Employees - By Nektaria Hamister
	I think of employment ads and descriptions as personalized letters to ideal candidates. Trying to screen out inferior candidates is usel...


	2008-02-29	Features	more...

	The Important People in a General Manager's Life - By Gina Abernathy
	I began my hotel career as a front desk clerk. I subsequently worked as a reservations manager, a director of sales, and then as a multip...


	2008-02-18	Features	more...

	Fresh Ideas on Making a Great First Impression - By Gary Pelton
	As a hotel manager turned assisted living administrator, I have a unique perspective on what it takes to make a good first impression in ...


	2007-12-11	Features	more...

	R-E-S-P-E-C-T Aretha Knew What She Was Talking About - By Nektaria Hamister
	Respect Your Customer, For Better Or For Worse


	2007-11-06	Features	more...

	Another Lesson Learned Along The Way: Never Ever Assume That You Already Know...
	Mark Hamister often talks about the importance of not straying too far from your present skill sets when entering a new business sector. ...


	2007-08-16	Features	more...

	It's NOT All about You: Networking Done Right - By Bill Caraway, Hamister Hos...
	When I hear the term 'networking event', I imagine swarms of salespeople buzzing about the superiority of their products and businesses. ...


	2007-06-14	Features	more...

	Integrity, Growth, and Connecting with Customers - By Mark Hamister
	More Lessons from the Early Years of The Hamister Group


	2007-05-18	Features	more...

	Should They Stay or Should They Go? What to Do with Poorly Performing Staff -...
	Fir'em is not always the right answer. Co-workers may be delivering inferior results because of personal problems, lack of training, unre...


	2007-04-17	Features	more...

	Never Give Up and Other Lessons Hotelier Mark Hamister Learned Before Age 18
	In honor of The Hamister Group's upcoming 30 year anniversary, I would like to share some didactic stories from the company's pre-history...


	2007-04-10	Features	more...

	How I Do It: Hotelier Mark Hamister's Strategies For Getting Through The Day ...
	My pledge to personal communication with all of my co-workers and business partners forces me use my time as effectively as possible. Her...


	2007-03-26	Features	more...

	Creating A Culture of Opportunity - By Jack Turesky, The Hamister Group, Inc....
	What is the best way to maintain your Peak Performers? Create a Culture of Opportunity, an environment in which co-workers assertively s...


	2007-03-05	Features	more...

	How To Restore Your Lost Passion - By Mark Hamister
	The German poet Hebbel wrote that 'Nothing great in the world has ever been accomplished without passion.' Those are inspiring words whe...


	2007-02-02	Features	more...

	It Can Be That Simple: Why We Must Stay Focused on Clean Rooms and Truly Help...
	I've heard a lot of talk lately about adding innovative amenities, restructuring hotel organizations, and 'thinking outside the box.' The...


	2007-01-17	Features	more...

	Creating a Great First Impression by Phone - By Denise Moretti
	Phone etiquette helps encourage clear lines of communication, build rapport, and avoid misunderstanding. It is an important part of custo...


	2006-11-02	Features	more...

	Hamister Hospitality Partners with HSBC Capital to Acquire Pittsburgh Hotel P...
	The Hamister Hospitality Group, LLC doubled its size on October 3, 2006 with the purchase of four Pittsburgh hotels: the Cranberry Townsh...


	2006-10-09	Development	more...

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