Online travel sites flooded with overwhelming options, all claiming the best deals. Extra fees nestled into the fine print amid blaring advertisements. Pounding 16 digits into the telephone after you've booked the wrong flight before finally getting a human voice.
Donna Savic thinks she has a reservation at the Barcelo Maya Palace in Cancun, Mexico. She's wrong. Orbitz booked her at a smaller, lower-rated hotel on the same complex. What now?
A sharp slowdown in business travel, the best moneymaker for major airlines, will cut into U.S. carriers' profits this year, and the picture doesn't look much better for 2010.
Hours after G-20 leaders agreed to a trillion-dollar bailout of the world economy in chilly London, one of the world's most flamboyant hoteliers opened his latest luxury hotel in sunny South Africa.
The nightly room rate at the Best Eastern Sovietsky Hotel in Moscow is $279. At least that's what the Expedia sales agent promises Ilan Saadia. But the hotel begs to differ when he checks in. It jacks up his rate to $839 a night. Who's right? And who should pay the bill?
New York City's hotels have been on a roll over the past year as a declining U.S. dollar lured throngs of foreign investors from Europe and Asia ready to spend big sums of cash on nice restaurants, shopping and other retail fare.
CNN's Richard Quest is in Los Angeles to speak to Andrew Cosslett, CEO of InterContinental Hotels Group (IHG) to find out how the group is coping with the downturn.
