Hotel News Resource - Doug Kennedy Hotel Industry News

A key principle for finding personal fulfillment in the never-ending journey to hospitality service excellence is realizing that when we bring out the best in others, we simultaneously bring out the best in ourselves every day, every shift, and with just about every guest we encounter.

Like most trainers, I frequently engage participants in interactive activities that hopefully shift their paradigms. With one such activity, I give participants a list of like-hotels in a location they’ve never been to, and then have them each place a group sales or reservations inquiry call. Afterwards, each participant reports back to the overall group on their experiences and observations.

Although 2011 has provided a quicker rebound in terms of hotel occupancy and overall RevPAR, most hotels are still looking for ways to further increase their ADR. One great place to start looking is your hotel’s front desk.

If you are like most hoteliers, chances are that your property is having one of its best years in recent memory. Yet with the recent stall in the economic recovery, it is important not to assume that next year will automatically be just as profitable. Even if the overall economy continues to rebound, it is important to continuously raise the bar as we set new goals for 2012 and beyond. In the hotel business as in life, we must always reach for higher goals, lest we become complacent and satisfied with what we have already achieved.

Most hotel salespeople these days are more focused on their email in-box than their telephone

Who are my True' competitors?

Most hotel salespeople these days are more focused on their email in-box than their telephone

Today’s Revenue Management – Is There an App for That?

Doug points out the symptoms of mediocrity finding their way into hotel operations.

It’s hard to think of a travel industry job that has drawn such overall negative publicity, especially lately with all the talk about body scanners and the alternative of full body pat-downs.