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Newsletters

Hotel News Resource - Doug Kennedy News

Wednesday August 20th, 2008

Next	Page 1 of 2

	Profit Optimization Is Everyone's Job - By Doug Kennedy
	Regardless of whether RevPAR and bottom-line profits are trending upwards or downwards in your hotel's market, there's no better time tha...


	2008-08-14	Features	more...

	Hotel Lessons Learned Growing Up In Kennedy Craft Shop - By Doug Kennedy
	Funny how the older we get in life the more we come to appreciate our parents. I for one feel particularly blessed to have been born unt...


	2008-07-17	Features	more...

	Personalized Hospitality Excellence Still A Deliverable! - By Doug Kennedy
	Despite all the negative publicity we read these days about the erosion of customer service, genuine, authentic hospitality is still bein...


	2008-06-23	Features	more...

	Real Conversations Increase Reservations Conversions - By Doug Kennedy
	There is no doubt that hotels across all market segments have invested heavily in reservations sales development. Besides scheduling outs...


	2008-05-13	Features	more...

	Hotel Lessons Learned From A Five-Star School Principal - By Doug Kennedy
	For five years now I've had the privilege of being a parent-volunteer at my children's public school, which is Hollywood Hills Elementary...


	2008-04-10	Features	more...

	Become A Green Traveler TODAY! - By Doug Kennedy
	Having been personally committed to helping save our environment for as long as I can remember, it is exciting to read lately about the n...


	2008-03-24	Environmental	more...

	It's all about the people - By Doug Kennedy
	It was 40 years ago during the Summer of Love that philosopher Timothy Leary was encouraging baby boomers to tune in, turn on and drop ou...


	2007-09-17	Features	more...

	Besides Training: Maximizing Hotel Reservations Sales Success - By Doug Kennedy
	Although having an effective hotel reservations sales training program is one key ingredient of a sales development action plan, other es...


	2007-08-09	Features	more...

	Participation In Trade Associations Key To Professional Development - By Doug...
	In the fast-paced business climate which most hoteliers operate in these days, where e-mails flood our in-boxes and meetings over-stuff o...


	2007-07-09	Features	more...

	Hotel Vendor Salespeople Could Also Benefit From Sales Training - By Doug Ken...
	As hotel companies continue to invest heavily in arranging sales training for their outside sales associates, our industry's vendor-partn...


	2007-06-28	Features	more...

	Overcoming: 'Now Is Just Not A Good Time For Training' - By Doug Kennedy
	Being in the business of providing outside training support for hotels representing all market segments, I never cease to be amazed by nu...


	2007-06-11	Features	more...

	The True Story Of Two Difficult Guests - By Doug Kennedy
	As a hospitality industry trainer, I've often said there's no such thing as difficult guests; just nice people going through rough spots ...


	2007-05-10	Features	more...

	Walking The Thin Line Between Excellence And Mediocrity - By Doug Kennedy
	Like most trainers, I frequently engage participants in interactive activities that hopefully shift some paradigms for the long term.


	2007-05-09	Features	more...

	Mentoring To The Max - By Doug Kennedy
	It is definitely arguable that the role of supervisor or assistant manager in a hotel environment is perhaps one of the most stressful po...


	2007-03-23	Features	more...

	Turn Front Desk Clerks Into Front Desk Salespersons - By Doug Kennedy
	Despite the continuous increased focus on improving revenue management processes at most hotels these days, more often than not the job o...


	2007-02-13	Features	more...

	Speaking of Hotel Rooms: When You Turn The Lights Off They All Look The Same ...
	Let's face it: the decision to pay today's hotel rates just to sleep 8 hours in a darkened guestroom isn't a rational, logical one. Ever...


	2007-01-05	Features	more...

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