Hotel News Resource - Steven Ferry Hotel Industry News

Is it a non-issue for all but those living around the Fukushima Daiichi power plant, as governments and obliging media have been saying; or are the meltdowns spreading invisible tentacles of radioactive death around the world, as some are insisting and others are wondering, a sense of unease at our prospects for the future. How, then, would these tentacles impact hotels and tourist destinations as news radiated into the consumer consciousness and people changed their eating and travel habits?

In the best of all possible worlds, people would be rational and compassionate. As this is Planet Earth, a few people walk amongst us who live slightly south of this ideal. Anyone working in private service or the luxury hotel market can probably tell a tale or two about the wealthy they have served, either about how incredibly kind they were, or how challenging.

With the global economy still front and center and, frankly, a completely distracting and unwelcome subject that has gone on far too long, the questions remaining could be phrased as 'How much longer?' and 'How much worse, or is this as bad as it will be?'

Just from my recent experience with batteries, I have to say, 'Thank goodness life is not made in China.' The cell phones my carrier mandates are made in China. After two months, the first battery could hold no charge. The earlier phones were made elsewhere and lasted seven years.

Butlers were first introduced to hotels with great success to the bottom line and guest satisfaction in the 1980s. The last few years have seen a steep increase in hotels offering butler service.

Back in 2006, the concept of the Guest from Hell was introduced to the industry in two articles entitled Besting and then Muzzling the Guest from Hell published by several industry organs.

It is somewhat ambitious for an article on hospitality to move beyond the immediate zone of hospitality, but trends outside the industry do impact it, and where conventional wisdom is a bit too solidly in the box, it may not be so good for business.

We all know what are right attitude and good service, but how does one bring them about in others? The answer to that question should be worth your attention, if not $64,000.

Ratings Keep Hotels Honest & Validates Serious Players

If response to an article is anything to go by, the recent one about Besting the Guest from Hell hit the spot for a number of readers.