Staff Knowledge. It's a common question on guest opinion surveys. One of the easiest to score a perfect ten. The simplicity of a guest asking an associate a question and receiving a correct answer. The next words out of the associate's mouth determine your staff knowledge score.
Stark Service Solutions announced today the appointment of Jonathan Leet to their management team in the capacity of Vice President. Leet's extensive background in the hospitality industry will also serve him well in his additional functions as a certified trainer.
Is Hospitality 'Alive' at your property? Can it be heard, seen and felt by your associates and guests or is it the opposite? Is it absent from your guest's experience? How can you know for sure if hospitality is alive at your property? This month's Hospitality Teaser is dedicated to aiding you in creating the culture of professional hospitality within your team.
Known internationally for its cutting edge programs to enhance customer loyalty through superior guest satisfaction and associate satisfaction ratings, Stark Service Solutions announced today the addition of one of Charleston, South Carolina's most charming and exquisite luxury inns to their client roster, The Vendue Inn.
It's more than the words. It's more than the voice tone. Yes, the Sound of Hospitality is heard loud and clear when a culture of professional hospitality exists. The importance of the Sound of Hospitality is vital when it comes to telephone etiquette.
Perhaps, more than at any other time, guest recognition is most essential when a breakdown in the guest's experience has occurred and their expectations have not been met. At this critical moment, it's the guest emotions that must be recognized.
In today's highly competitive business world companies are constantly striving to improve the odds that potential customers will choose their business over their competitors. Successful merchants have strived to outdo others in their field by finding ways to make their business stand out from the others. It brings to mind the current Cadillac commercial that so eloquently highlights the fact that 'in today's luxury pursuit it's not a question of' all the latest bells and whistles that you offer 'the real question is' do your customers have the emotional connection with your property that will keep them coming back?
Stark Service Solutions is known nationally for its cutting edge programs to enhance customer loyalty through superior guest satisfaction and associate satisfaction ratings. Already used in a number of hotels including such brands as Hilton Hotels, W Hotels, and Marriott Hotels and Resorts as well as many independent properties, Stark announced today the launching of their on-line store, The Motivational Marketplace.
