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Hotel Industry News |
Sunday September 7th, 2008 |
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Callers suspect jamming of cellphones in some hotels |
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As a frequent guest at a Hampton Inn in Salt Lake City, Murray Trepel often finds himself powering down his cell phone and picking up the house phone. |
"My cellphone seldom works anywhere near the hotel," said Trepel, the senior manager for a call-center service provider in Logan, Utah. "Not just in my room, but in the parking lot as well."
What is going on? Trepel, like many business travelers who depend on uninterrupted service from their wireless company, has a long list of probable culprits - including the building's architecture, the area's geography and the cell phone industry's erratic coverage.
But another theory is starting to gain traction among business travelers: Hotels are blocking the signals.
They would certainly have the motive to do so. Cellphones have bitten into their earnings. Thanks largely to the preponderance of portables, the profits from in-room phones dropped 76 percent in four years, sliding from $644 an available room in 2000 to $152 last year, according to the hotel consulting firm PKF in San Francisco.
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