The ability to create a satisfied customer remains elusive for most airlines according to todays report from the American Customer Satisfaction Index (ACSI) on airlines, hotels and Internet travel agencies. Airlines score 69 on the ACSIs 100-point scale and remain among the lowest-scoring categories in the Index, beating only subscription TV service, social media and the IRS.
The partnership will focus on expanding established brands, developing exciting restaurant and nightlife concepts, and cultivating partnerships with celebrity chefs across Asia.
About One Quarter of Tripadvisor Survey Respondents Made a Green Travel Choice in the Past Year
Are we on the edge of utopia or nervous breakdown? Most indicators point to substantive means to improve the Guest Experience, driven by electronics. Life is confusing enough, and I really do not like croutons or cucumbers with my salad. Swipe my loyalty card and Voila! No existential crisis here.
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