With those ideas in mind, participants in the first Cornell Loyalty Management Roundtable focused on how to move hospitality loyalty programs off dead center, and to find ways to make customers truly loyal.
Trust, Convenience and Sense of Community are Leading Adoption Factors Across Industries
GWI data also revealed that global inbound wellness tourism trips will grow twice as fast each year (8.3%) as international trips overall (4.1%) from 2012-2017. And data on how exceptionally high-yield wellness tourists are, is welcome news for any nation: they spend 137% more than the average tourist per trip. And the international wellness traveler spends 59% more per trip than the average inbound tourist: at $1,639 USD vs. $1,030 USD.
In year-over-year measurements, the industry's occupancy decreased 0.5 percent to 68.4 percent. Average daily rate increased 1.4 percent to finish the week at US$118.15. Revenue per available room for the week was up 0.9 percent to finish at US$80.76.
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