Latest articles tagged Management

It’s almost spring and there are green shoots sprouting in gardens and the economy! It’s time to shake off the deadly serious work attitudes we have adopted and be a little outrageous! - More

Every once in awhile an author’s think-piece hits the bulls-eye. A recent article by Elizabeth Green titled ‘Building a Better Teacher’ (New York Times, March 7, 2010) does just that. But what does this have to do with hospitality? Actually, it’s a no-brainer. - More

Every hotel wants more loyal guests. The rewards for individual properties are well documented; loyal customers: - More

When the economy slows, many businesses react by retrenching and cutting costs in order to weather the downturn.
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Property Improvement Plans or PIPS, are a reality to today’s hotel owners and management groups. If a property is part of a franchised system, dealing with PIPS can be an expensive proposition both at the time of sale as well as in continuing operations. The purpose of PIPs is to keep properties in compliance with all existing and new bra... - More

Among other victims of the recession, brands have taken a beating. Private labels have gained market share. Consumers are cutting back. Retailers are turning up the heat. According to panelists who gathered to discuss brand strategy at a recent Wharton Marketing Conference titled, "Connecting with the Evolving Consumer," marketers need to be esp... - More

Many in the Hospitality Industry felt they knew everything about the Customer Experience. Even the very definition of Hospitality percolated with terms like care, attention, excitement, relaxation, special, nourishment for the body, soul and spirit – all oriented to that special cachet, which was ours alone. And, others started to borrow ... - More

As I continue to speak before hospitality associations and management groups, I have come to believe that the focus of leadership in this industry must evolve with speed and clarity. - More

More than any other auto manufacturer, Japan's Toyota has built its name on quality. Now, the identity of the world's largest car maker is in question as it recalls millions of vehicles because they may suddenly accelerate, putting the lives of drivers and their passengers at risk. - More

Do you employ Mr or Ms Perfect? - They smile a lot, they cover extra shifts, know how to fix the fryer, how the boss likes his coffee and can cheer up cranky guests like magic. - More