Hotel Industry Forums

Astute advice, Brenda. As a speaker who travels 3 - 6 times a month, I would add:

• A hair dryer that is not attached to the wall, and has a "cool" button function is my favorite.

• A magnifying mirror for make-up would be lovely - and several male friends have mentioned that they, too, appreciatei t for shaving too.

• Option of foam or feather/down pillows. I prefer down.

• Coffeemaker with good quality coffee, such as Starbucks

• Some hotels have a bowl of apples at check-in, when our hands are full. I\'m delighted to find a crisp, fresh apple in my room - a much-appreciated "we care!" extra touch, especially since it is an all-day snack. Arriving late after room service is closed I enjoy this "dinner."

By the way, I discovered your excellent web site and this article by you via one of your fans, Dan Parks at MeCo.

And I've consulted with hotels (and sports arenas, hospitals & other businesses that provide a consumer experience) on how to conduct an Exposures Audit, to storyboard more positively memorable moments and to reduce the negative or boring ones and increase the positive. See article at sayitbetter.com

2006-08-21 Kare Anderson