Discussion on Habits of Highly Successful Hotel Sales People - A Seismic Shift in 2008!

	Habits of Highly Successful Hotel Sales People - A Seismic Shift in 2008! - By Carol Verret

Promoting of Sales in hotel

I enjoyed to read of your article and nice to know about habits of Successful Hotel Sales People. In the environment of Hospitality Industry, Sales Department is Direct Sales and we, Front Office Staff are Indirect Sales Department. Both we are working for hotel profitability from accommodation, Food & Beverages and functional of out door and indoors and etc. Moreover, Sales Members have to know in details of our selling products, and atmospheres of hotels properties.

As per my perspective, Sales Members need to know

a) Learn about Market Trend
b) Regarding with creative mind of Marketing Strategy of guests profile
c) In touch with Supports Agent and Co-operate Accounts
d) Implement of their Tele marketing to effect Selling products
e) Dont forget of their agreement to be followed up
f) Read updated news

Sales Member is able to get their outcomes of information & feed back from Internal Department such as Reservation Desk and Reception Desk.

Thank you for your sharing of your knowledgeable of Hotel Sales.

With best regards,
Lilly Kyu
Guest Services Manager

Kan Yeik Tha Road, Yangon, Myanmar.
Tel: +951-249255
Fax: +951-280412
E-mail : fom@kandawgyipalacehotel.com.mm

2007-11-25 Lilly Kyu

Becoming A Marketing Organization

If staff across the organization can see the relevance and benefits of marketing, their cooperation will follow naturally. They may offer sales leads, provide constructive feedback on marketing materials, or come up with workable ideas for improving customer service. Involve all staff in marketing activities. Ask for ideas and show that of value their contribution. As well as telling them about our work, become acquainted with their work, too.

Sharing Success; Explain to collegues how marketing techniques can be used to support them in their work. Involve relevant staff from other departments in marketing planning. Give them a stake in its success.

Sharing Information; Keep coleagues informed of any marketing activity. Staff sometimes grumble that they are the last people to hear about what the marketing department is doing; the first they may know about a new advert is when customers or friends tel them. When this happens, staff feel stupid, embarrassed, or ill-informed. Use memos and e-mails to brief colleagues. Let them feel that they have insider knowledge. Tell staff the day before a new advert appears. Tip them off that a direct mail compaign is about to get underway. Obviously you will not wish to publicize commercially sensitive information, but there is no harm in keeping staff up to date and involved.

~ Cross-organization support is required for effective marketing.

~ The marketing department cannot operatin in a vaccum.

~ Colleagues should not be given an opportunity to question your value and contribution.

~ Find out what colleagues in different departments do from day to day and see if your marketing skills can help them provide a better service to cusotmers.

~ Be prepared to justify your existence in a positive way.

Ms. Carol Verret, I may much appreciated your artile that
"Habits of Highly Successful Hotel Sales People".

Only from my opinion of segment that "Becoming a marketing organization". It is sounds match with you.

Thank you for your kind share to us.

With kind regards,

Honey Thazin Aung
Director of Human Resources
Dusit Inya Lake Resort, 37 Kaba Aye Pagoda Road,Yangon, Myanmar
Phone +95 (1) 662866| Fax +95 (1) 665537| E-mail honey.ta@dusit.com|
www.dusit.com or www.globalhotelalliance.com

2007-11-26 Honey Thazin Aung

Hotel Industry Forums