Discussion on How 'A' Players Meet Customer Expectations - By Dr. Rick Johnson

	How 'A' Players Meet Customer Expectations - By Dr. Rick Johnson

Delivering Service

Customers today expect first-class service, and rightly so. Think about how we felt when we last received poor service. Disappointed? Angry? Cheated? This is exactly how our customers feel when they experience similar treatment. Compare this with how we feel when we receive exceptional service. Remember that customers are not an irritation standing in the way of ourself and our work, they are our precious. Without them we have no business. List areas where we feel that we can improve customer service. Look at how staff interact with customers, how orders are processed, and how correspondence is dealt with. Tackle each area for improment in turn.

Above you mentioned all of the points are the agreeable and much effectiveness ideas. We may passion to do through.

Thank you for your good well.

Honey Thazin Aung
Director of Human Resources
Dusit Inya Lake Resort, 37 Kaba Aye Pagoda Road,Yangon, Myanmar
Phone +95 (1) 662866| Fax +95 (1) 665537| E-mail honey.ta@dusit.com

2007-10-17 Honey Thazin Aung

Representative of Customer and Services Industry

Customer Services Officer, Guest Service Agent same objective of treat efficiently to our valuable guest and customer. We need to know how they need, what they want, expect, we can know in advance, we have to proactive their expectation of our services, we need to solve positively, we need to care with exceptional services, this is we can do from our experiences and interesting.

We can share from them in order to their demand and we can try it our as possible as we can. Like this kinds of customer satisfaction if we can get it is effort and achievement of our services. We are mutual relation to each other and mutual understanding, if they have happy and sasisfaction upon check out time, they feel better and they have a pro-reservation for next trip and they will advertise freely to their friends, and their world. It is much effectiveness marketing advertising with recommendation from them.

Above mentioned all of your preciouse summaries are more useful for hospitality industry especially front line staffs and services staff as Front Office, Food Services, Rooms, outlet etc.

Thank you for your kind sharing to us.

With kind regards,

Honey Thazin Aung
Director of Human Resources
Dusit Inya Lake Resort, 37 Kaba Aye Pagoda Road,Yangon, Myanmar
Phone +95 (1) 662866| Fax +95 (1) 665537| E-mail honey.ta@dusit.com|
www.dusit.com or www.globalhotelalliance.com

2007-10-30 Honey Thazin Aung

Hotel Industry Forums