Hotel Industry Forums

I am the CEM team member because we are the servent of service industry, I have had experience of customer service last ten years over. What ever customer they want, if it is possible we treated with good result. We can know because if we are same as customer, we know they guess, they wants, they need they expecte our services, if we have proactive agenda and we care in advance before they check in, we can provide properly and we can treate when ever, what ever they need, we can positively give to them our services. Mainly is only our mind should extra mile on them. To be bold and do great things. To create things that never existed before. To pursue perfection. To always remain be to who we are ( we are the customer serivce agent), These are the our objective of Customer Experience Management (CEM) commitment.

Thank you for your good knowledge share to know.

Thank you for your kind consideration.

With kind regards,

Honey Thazin Aung
Director of Human Resources
Dusit Inya Lake Resort, 37 Kaba Aye Pagoda Road,Yangon, Myanmar
Phone +95 (1) 662866| Fax +95 (1) 665537| E-mail honey.ta@dusit.com|
www.dusit.com or www.globalhotelalliance.com

2007-10-30 Honey Thazin Aung