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Thank you very much to read of your though and do agree of your article is so nice.

We have experienced to change new style of room structures and amenities, which is effective, and more interest our products, preparing a new design of booklet, internal billboard in public area. We have to review about customer expectation; customer is not only guests but for also Travel Agents is involving term of our relationship. As my opinion to prepare for LEEDs as follows:

1. Attention to the tough questions
2. Let employee know more responsibility than they are comfortable with
3. Think of conflicts surfaces
4. Protect and oddballs
5. Addressing the technical aspects of the problem
6. Establish structure for the Problem-solving process by braking the problem into parts and creating time frames, decision rules, and clear role assignments
7. Reclaim responsibility for tough issues as temporarily
8. Employ work avoidance mechanism
9. Be slow down the process of challenging norms and expectations

I hope that I would able to get of your kind response of my opinion.

Thank you and kind regards,

Lily Kyu
Guest Services Manager

Kan Yeik Tha Road, Yangon, Myanmar.
Tel: +951-249255
Fax: +951-280412
E-mail : fom@kandawgyipalacehotel.com.mm

2007-11-19 Lilly Kyu