Hotel Industry Forums

As I mentioned that when peak season we are try to do spring cleaning for all our hotel area renovation, cleaning, repairing, painting etc.
As like as we have to do of our services staff I am willing to accept as you mention that "" a renovation of the human touch points of the guest experience, however, you have an opportunity to win not only the mind, but the "heart" as well.""

Before we "renovating" his or her personnel into gracious hosts, empathetic caretakers and efficient enablers?

We have to ask some questionnaire to services staff;

Will you be successful in customer services?

1. Do you have a positive attitude and a cheerful outlook?
2. Do you really enjoy working with other people?
3. Will you put the customer or yourself on "centre stage"?
4. Do you have a high energy level and enjoy a fast pace?
5. Do you view your job as a human relations profession?
6. Are you flexible in any approach?
7. Do you enjoy new demands and experiences?
8. Will you allow the customer to be "right" even when he/she is wrong?
9. Do you control your moods most of the time?
10. Will you be pleasant to people who are indifferent to you?
11. Do you like most people and enjoy meeting with others?
12. Do you enjoy being of services to others?
13. Do you mind apologizing for mistakes even if you did not make them?
14. Do you take pride in your ability to communicate verbally with others?
15. Are you good at remembering names and faces?
16. Do you make any effort to improve this memory skills when meeting others?
17. Does smilling come naturally for you?
18. Do you like seeing others enjoy themselves?
19. Do you keep yourself clean and well groomed?
20. Do you like and give your smilling from your heart?

Customer in our hospitality want more than a room.
Customers in our restaurant want more than a meal.
THEY ALSO WANT TO BE TREATED WELL FROM OUR HUMAN HEART.

I would like to agreed of your precious article "Renovation is a State of Mind".

Thank you for your kind sharing to us.

With kind regards,

Honey Thazin Aung
Director of Human Resources
Dusit Inya Lake Resort, 37 Kaba Aye Pagoda Road,Yangon, Myanmar
Phone +95 (1) 662866| Fax +95 (1) 665537| E-mail honey.ta@dusit.com|
www.dusit.com or www.globalhotelalliance.com

2007-11-28 Honey Thazin Aung