Outstanding Customer Service Simply Isn't Good Enough - By Nektaria Hamister, Matt O'Bryan, and Kent Sexton
We have a shocking confession: Matt, Kent, and I have absolutely no intention of providing excellent customer and co-worker service. We provide care. What's the difference? ...more

Super-size Me: Why Everyone Gets Upgraded but You - By Daniel Edward Craig
Upgrades are less frequent these days now that hotels have implemented sophisticated revenue management practices, but they're still common. They tend to occur when a hotel is sold out because hotels often oversell lower-rated inventory and must upgrade in order to fill all rooms. If you travel frequently and never get upgraded, you might want to take a good hard look at your travel habits. ...more

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Canadian Occupancy, ADR, RevPAR - Week Ending April 5, 2008
Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes weekly occupancy and average room rates from major cities in Canada. ...more

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AAHOA selects InnLink as Preferred Partner to Provide Members with Central Reservation Services
At the Asian American Hotel Owners Association (AAHOA) 2008 Annual Convention in San Antonio, AAHOA announced they have selected InnLink, LLC as the AAHOA Preferred Provider for Central Reservation Services. ...more

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Hilton Hotels Corporation Renews U.S. Olympic Team Sponsorship Through 2012
Official Hotel Sponsor to Highlight Cultural Understanding and Vision of World Peace Through International Travel ...more

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Amadeus appoints Bertrand Kientz Vice President, Software Development Strategy
Amadeus, a global leader in technology and distribution solutions for the travel and tourism industry, announced the appointment of Bertrand Kientz as Vice President, Software Development Strategy. In this position, he will work alongside Jean-Paul Hamon, Executive Vice President, Development, and President of Amadeus SAS (Société par Actions Simplifiées) in Sophia-Antipolis, France. ...more

Hotel Internet Marketing Company VIZERGY Adds Dynamic Members to Team
VIZERGY, formerly SECURE-RES, a Jacksonville, FL based Internet marketing company for hotels and resorts, recently hired four outstanding sales professionals. With the rapid growth rate VIZERGY is experiencing, it became imperative to expand its talent base. ...more

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Industry Executives & Consultants Launch Niche Advisors
Joshua Miller and Sang Hwang have combined forty years of industry experience to form Niche Advisors, a consulting firm dedicated to providing specialty advisory services and asset management to the hospitality industry. ...more

Boyd Gaming and Olympia Group Form Joint Venture to Develop Proposed North Las Vegas Gaming Site
Boyd Gaming to Move North Las Vegas Casino Development Plans to Master-Planned Park Highlands Location ...more

Noble Investment Group Acquires AmeriSuites Hotel in Chicago/Schaumburg
Hotel will Undergo Major Transformation and Re-Open as Hyatt Place Chicago/Schaumburg ...more

Topping Out Ceremony for the New Peninsula Shanghai Marks the Return to Shanghai of Asia's Oldest Hotel Company
The topping out of the new Peninsula Shanghai was celebrated today by The Honourable Sir Michael Kadoorie, Mr Clement Kwok King Man and Mr Peter C. Borer (Chairman, Managing Director & Chief Executive Officer and Director & Chief Operating Officer respectively, The Hongkong and Shanghai Hotels, Limited) and Mr. David Wang Wei Xian and Mr Stones Tse (Chairman and Managing Director & Chief Executive Officer respectively, SPG Land (Holdings) Limited). ...more

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The Role of Preventive Maintenance in the Greening of Hotel Operations
Mintek Mobile Data Solutions Makes it Easy to Stay Green ...more

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Six Ways Web 2.0 Helps In a Weak Economy
In a softening economy, hotels frequently choose to play a defensive game. The traditional response to lower reservation demand might be to freeze spending, lower rates and cut a few corners. While simplified here for the sake of discussion, this recipe of broadening the customer base and restricting spending has proven a classic response to bottom line concerns in previous recessions. ...more

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Starwood Vacation Ownership Opens New Phase Of The Westin St. John Resort & Villas
Starwood Vacation Ownership, Inc. (SVO), the fractional and vacation ownership division of Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT), announced today the opening of its newest phase of The Westin St. John Resort & Villas. The Bay Vista phase overlooks Great Cruz Bay and expands ownership options at one of the most popular resorts in the Caribbean. ...more

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Calibrating a Hotel for the Luxury Market
When the Mark Hotel, at 77th Street and Madison Avenue in Manhattan, reopens later this year after an extensive renovation, rooms will start at around $1,000 a night. Don't expect to get a discount. ...more

Asia Pacific Hospitality Enews - Week Ending April 4 - 2008
Weekly Hotel Industry News Roundup from Asia Pacific ...more

Home Inns Announces Granting of 'Well-Known Trademark' Certification Within China
Home Inns & Hotels Management Inc. (NASDAQ:HMIN) , a leading economy hotel chain in China, today announced that the Company's trademark, 'Home Inns,' has been granted official status as a 'well-known trademark' in China by the Chinese State Administration for Industry and Commerce (SAIC). ...more

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