Real Conversations Increase Reservations Conversions - By Doug Kennedy
There is no doubt that hotels across all market segments have invested heavily in reservations sales development. Besides scheduling outside training, most hotels have a regular telephone mystery shopping program in place, and the majority seem to factor results into frontline staff, management and General Manager incentive programs. ...more
Should Your Mobile Strategy be About ROI or Brand Advocacy?
After a decade of false starts, the travel and tourism industries are beginning to embrace mobile and wireless technologies. Hotels, airlines and online agencies all are getting in on the act. But are these travel companies using mobile technology to actually drive bookings, or are they using this channel in a different way?...more
First Church's Chicken Franchisee Begins Hiring With JobApp Network Hiring Solution
Church's Chicken franchisee Pollos Del Centro is the first Church's franchisee to start using the JobApp Network automated hiring solution. Church's corporate operations realized a reduction in restaurant employee turnover in excess of 60% in its first six months in a regional roll-out of the JobApp solution....more
IHG signs agreement to develop InterContinental Dead Sea
InterContinental Hotels & Resorts has signed an agreement with Sun Days International for Tourism Investment to develop a US$70 million luxury resort, on the shores of the Jordanian Dead Sea....more
Holiday Inn Express to launch in Bangkok
Thailand and Southeast Asia's first Holiday Inn Express hotel to open in early 2011 - Thailand identified as next growth market for the brand...more
MK Closes Portfolio Sale of Two Northeast Fairfield Inns To Accor North America
Molinaro Koger (MK) announced today they facilitated the marketing and sale of two former Fairfield Inns on behalf of an undisclosed seller. The two assets included the 130-room Fairfield Inn Buffalo-Williamsville, New York, and the 129-room Fairfield Inn Cleveland-Willoughby, Ohio....more
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HSMAI's 5th Annual Revenue Management Strategy Conference, June 16 in Austin, TX, will bring together the leaders in hospitality revenue optimization and pricing for the industry's must-attend event. Register today to take advantage of early rate discounts.
