Food & Beverage - Eliminate Chronic Waste - By Joe Dunbar
Years back, one of my clients had a policy of brewing coffee fresh every 20 minutes. This simple policy caused an extremely high level of waste in off peak hours. They offered patrons a choice of house brew, hazelnut flavored, and vanilla flavored (regular roast and decaf for all three). ...more

Lessons from the Field - Ways to Identify and Build Repeat Guests - By John Hogan
There are only two ways to get a new customer: 1. solicit a new customer any way you can. 2. Take good care of your present customers, so they don't become someone else's new customers. Ed Zeitz ...more

Is This The Summer Of Our Hospitality Discontent? - By J. Ragsdale Hendrie
It has been tough, folks, and we do not need to beat the drums about the obvious, particularly in the United States. But, there are always silver linings, admiration for those Hospitality companies which have hunkered down and navigated the economic trough, as well as those who understand the cyclical nature of the business and have planned forward. ...more

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Canadian Occupancy, ADR, RevPAR - Week Ending August 9, 2008
Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes weekly occupancy and average room rates from major cities in Canada. ...more

Credit Crunch Hits Gap Year Travels As Trips Shrink By Half
Carefree Gap Years over as over 50% of travellers fear debt upon return Two thirds of students now travelling for only six months Lure of dangerous destinations a key factor for Gap Year itineraries ...more

June 2008 Canadian Lodging Outlook
Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes occupancy and average room rates from major cities in Canada. ...more

Beijing Hotel Market's Strong Olympic Performance
The Beijing hotel market has put in a strong performance for the opening days of the 2008 Beijing Games, seeing off a pre-Olympics lull according to data compiled by STR Global. ...more

STR reports U.S. hotel Pipeline for July 2008
The U.S. hotel development pipeline includes 5,943 hotels with 660,928 rooms according to the July STR/TWR/Dodge Construction Pipeline Report released this week. ...more

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Davidson Hotel Company Announces Two New Management Agreements
Company Will Operate Sheraton Orlando-Downtown Hotel and Miami Mart Airport Hotel ...more

Vermont's Iconic Resort Becomes The Equinox, a Luxury Collection Golf Resort & Spa
Nestled in the Green Mountains of Southern Vermont, the Newly Renovated Equinox, a Luxury Collection Golf Resort & Spa, Manchester Village, Features a 13,000 Square Foot Luxury Spa, Championship Golf Course, Interiors by Geoffrey Bradfield and World-Class Dining at Chop House and Falcon Bar ...more

Element Hotel Slated For Palmdale, California
Element Palmdale Opens in June of 2010 in Scenic Antelope Valley ...more

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Announcing the dates for the NaturCert Accredited Professionals Training
Apart from the certification activities NaturCert has also developed the NaturCert Accredited Professional training scheme offering interested professionals in different sectors a life-long-learning perspective. ...more

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Best Practices on Monitoring Hotel Review Sites - An Action Plan for Monitoring and Responding to Internet Chatter about Your Hotel - By Max Starkov and Mariana Mechoso
Hoteliers often ask HeBS how they can monitor the Internet chatter surrounding their hotels and whether or not they should pay for services that offer this type of monitoring. What hotel review websites should you monitor? How often should you check for reviews about your hotel on these websites? Should you provide a rebuttal for reviews? These are just a few of the questions hoteliers ponder on this subject. This article offers a free, quick, and easily implemented action plan for monitoring reviews about your hotel. ...more

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Hersha Hospitality Management Opens Newly Built Sheraton JFK Hotel
The 150-room, Full-Service Hotel Offers Guests a Warm and Energetic Setting and Convenient Access to the Sights and Sounds of Manhattan ...more

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Improve Your Listening, Improve Your Service
Cornell Tool Shows Managers How to Be Better Listeners ...more

Statement from CHTA On Passing of Arley Sobers, Acting Secretary General of CTO
The Caribbean Hotel & Tourism Association is deeply saddened by the untimely and sudden passing of Arley Sobers, the Acting Secretary General of the Caribbean Tourism Organization. ...more

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