Customized Services: A Key Strategy In Guest Services - By Osvaldo Torres Cruz
It is often heard that one of the best ways for a hotel to be successful and stand out in the increasingly competitive hospitality industry is to offer customized services. The question is how to approach customers and learn what they want and how they want it....more
Lessons from the Field - A Bakers Dozen of Strategies for Hotel Restaurant Managers - By John Hogan
The recent column, A Bakers Dozen of Strategies for Hotel Food and Beverage Directors, generated a good deal of positive feedback and comments from operators and managers, as all of us in the industry consistently work to regain our confidences and margins resulting from the negative impact of the gas price hike crisis this summer and the current global economic credit emergency....more
July 2008 Canadian Lodging Outlook
Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes occupancy and average room rates from major cities in Canada....more
Wyndham Rewards Members Earn Double Points or Miles for Each Stay
Now through Jan. 8, 2009, members of Wyndham Hotel Group's Wyndham Rewards(R) loyalty program will earn double points, airline miles or rail points for each qualified hotel stay as part of the Double Points or Miles promotion....more
IHG Appoints Paul Snyder VP, Development Brand Management and Marketing
In this role, Paul oversees the marketing of IHG's brands and management offerings to potential hotel investors and owners in the Americas region. He is responsible for IHG's current development positioning as well as identifying new business opportunities to grow the IHG portfolio. ...more
Wyndham Worldwide Hosts 'Global Green Day' in 35 locations across Six Continents
Wyndham Worldwide (NYSE:WYN), one of the world's largest hospitality companies hosting nearly 200 million guests each year, held a 'Global Green Day,' an event to officially kick off WyndhamGreen, the Company's environmental and sustainability program, and launch the WyndhamGreen Web site. ...more
Wyndham Worldwide Expects Third Quarter 2008 Results of $0.80-$0.82 Adjusted EPS
Wyndham Worldwide (NYSE:WYN) today announced it expects third quarter 2008 adjusted earnings per share of $0.80 - $0.82, consistent with third quarter earnings per share guidance, or expected GAAP earnings per share of $0.78 - $0.80, including charges related to the following strategic realignment initiatives:...more
Debut of 1,000-Room Sheraton Hotel
When Phoenix Mayor Phil Gordon snipped a ribbon to commemorate the debut of the Sheraton Phoenix Downtown on Wednesday, he officially set in motion a chain of grand openings that will dramatically alter the urban core of America's fifth-largest city....more
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