The Human Resources Experience in a Hotel: a Key Point of the Rendered Service Excellence - By Osvaldo Torres Cruz

The excellence in services is the ultimate goal to which main hotel management aims since it has been proved that it has an enormous influence on differentiation, competitiveness and positioning of the hotel as a company in the current market. The degrees of experience the guests undergo in a hotel, determine in large measure the degrees of excellence in services, for which they are, without a doubt, the best evaluators. ...more

How Convention Centers Influence Hotel Markets - By Thomas Hazinski

HVS recommends using regression models to measure the impacts of convention centers on their surrounding hotel markets ...more

U.S. hotels eye new brands as supply growth slows

Top U.S. hotel companies are scouting out new brands to expand their reach abroad and keep their best customers from defecting to rivals as new rooms growth slow down. ...more

It's Time To Develop New Hotels - By Steve Rushmore

It amazes me during this economic downturn - when hotel values have in some cases declined 50 percent or more and existing properties can be purchased at bargain prices - that hundreds of hotel developers all over the world are still looking to build new projects. ...more

Shangri-La Hotels and Resorts to Manage a Hotel in Chongqing, China

Shangri-La Hotels and Resorts, Asia Pacific's leading luxury hotel group, recently signed an agreement with Chongqing Guest House Co. Ltd. to manage a hotel in Chongqing that is scheduled to open in late 2011. ...more

Rezidor Announces the Radisson Blu Hotel, Uppsala in Sweden

The Rezidor Hotel Group announces the Radisson Blu Hotel, Uppsala in Sweden. The property featuring 176 rooms is scheduled to open in 2012. ...more

EcoRooms & EcoSuites CERTIFIED

Embassy Suites Jackson-North/Ridgeland in Ridgeland, Miss., and the Hampton Inn & Suites Chicago Southland-Matteson in Matteson, Ill., are the first two hotels certified ...more

Green Hotel Event comes to Bentonville Arkansas

The Bentonville Convention & Visitors Bureau and EcoGreenHotel have teamed up to bring the local hotel community an educational look inside the Green Hospitality movement. EcoGreenHotel’s Jeff Kiec LEED AP will be presenting real world case studies. Bentonville is the worldwide headquarters of Wal-Mart a global corporate leader in the sustainability movement. ...more

W Hotels Worldwide Debuts Global Flagship, W Hollywood Hotel & Residences

Located at the historic intersection of Hollywood Boulevard and Vine, this $350 million complex, developed by Gatehouse Capital and owned in a joint venture by HEI Hotels & Resorts and Gatehouse Capital, in affiliation with the Los Angeles County Metropolitan Transit Authority (Metro), offers W’s jet-setting guests, residents and Hollywood’s fashionable locals a fully integrated contemporary lifestyle experience. ...more

InterContinental Hotels Group opens its first hotel in Denmark

Crowne Plaza Copenhagen Towers opens its doors at the crossroads of Scandinavia ...more

Can TripAdvisor hotel reviews be trusted?

If websites like TripAdvisor are riddled with fake reviews, where will the traveller go for authentic advice, asks Charles Starmer-Smith. ...more

CHTA Announces Electronic Appointment Program for Caribbean Hotel & Tourism Investment Conference

Following the success of last month's Caribbean Marketplace where buyers and suppliers met to do business in pre-matched time-slots, the Caribbean Hotel & Tourism Association (CHTA) is now applying the same electronic appointment matching process to the 14th Annual Caribbean Hotel & Tourism Investment Conference (CHTIC 2010), taking place in San Juan, Puerto Rico, May 4-6, 2010. ...more

HITEC 2010 Showcases Technologies That Can Improve Business Profitability

Hospitality technology products and solutions are all in one location at the 2010 Hospitality Industry Technology Exposition and Conference (HITEC®). ...more

Cvent is Now the Largest Source of Meeting RFPS in North America

Cvent Supplier Network Accomplishes Hockey-Stick Growth in 2009 by Sending 100,000 RFPs to Meeting Venues in Q4 2009 ...more

The Impact of the Recession on Travel to Europe 2009/10

Over the past year the credit crunch has seen the nation tighten its belt and feel the squeeze. The prosperous era of 'splashing out' has come to an abrupt end and given way to feelings of thrift and frugality that have led us all to keep a beady eye on the balance sheet. ...more

London UK - Market Snapshot

This market snapshot is the sixth in a series of articles that HVS will be producing every month in conjunction with STR Global. Our analysis for this market is based on a sample of nearly 60,000 rooms. ...more

STR reports US performance for week ending 30 January 2010

In year-over-year measurements, the industry’s occupancy ended the week up 1.9 to 48.8 percent. Average daily rate dropped 5.6 percent to finish the week at US$94.92. Revenue per available room for the week fell 3.8 percent to finish at US$46.31. ...more

Cornell Research Briefs Examine Franchising, Priceline, and Tipping

New Series from Cornell Center for Hospitality Research Presents Capsule Research Findings ...more

STR reports Canada performance for week ending 30 January 2010

The Canadian hotel industry posted decreases in all three key performance measurements during the week of 24-30 January 2010, according to data from STR. ...more

Canadian Occupancy, ADR, RevPAR - Week Ending January 30, 2010

Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes weekly occupancy and average room rates from major cities in Canada. ...more