With today's focus on the Internet, it's easy to forget that using a travel agent might still be the best way to arrange air tickets, hotels, rental cars, cruises, tours and other travel services.
Although you might pay a few dollars extra, an agent can often save a lot of time and keep costs to a minimum. And if things go wrong, you can't beat the assistance of a travel agent in setting them right again.
I recently assisted the American Society of Travel Agents in judging a competition for the agent who best exemplified "going the extra mile" for a client. The examples I reviewed were eye-opening stories of travel agents who went to extraordinary lengths to help someone out of a jam. Most cases focused on solving unexpected problems that arose when the clients were running out of time to find solutions. Whether making multiple calls to airlines, cruise lines and tour operators, running to airports with key documents or organizing last-minute passports and visas, those agents represented the best in professional assistance.
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Source - San Francisco Chronicle
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