Anyone with children knows they can be tough customers. Even the biggest brand names in travel don't always make the grade with kids
The few companies that do should be singled out. And other travel firms may gain from some helpful suggestions.
Giving due credit
Some travel companies deserve kudos for innovative service to their youngest customers. Here are a few:
• Have you recently tried to rent a car with a child safety seat? Then you know how tough it can be, particularly if you're booking online. The Web sites for the largest rental firms are full of missing or mushy language when it comes to securing those vital seats: "available at many locations," "available at most locations" and "available at some locations." Alamo Rent A Car stands out, with a simple, straightforward guarantee that your child's seat is confirmed at the time of booking at all locations in the USA and Canada.
• For families taking to the high seas, Disney Cruise Line sets the standard. The company offers a variety of programs and options for different age groups, including babies and teenagers. The Oceaneer Club (for 3- to 7-year-olds) and Oceaneer Lab (8- to 12-year-olds) provide a level of supervised care that is not available on any other line. My son was five when we sailed on the Wonder, and I was reluctant to leave him by himself in the Oceaneer Club - until I saw firsthand how well it was operated.
• Many hotel chains have focused on families recently, but Embassy Suites Hotels has been at the forefront. Earlier this year it polled local kids ages 6 to 16 in 20 vacation destinations around the country. Their input resulted in the Kids-Eye View program, with survey recommendations for the best activities, sights and eateries.
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Source - USATODAY
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