3 months after installation of TRITON The Royal Hideaway, Playacar's commitment to service and attention to detail have been enhanced and guests are taking notice and expressing their opinion in a most positive way- TripAdvisor.com has announced the 2006 traveler's choice award and Royal Hideaway was voted #1 among the top 10 'Best Luxury in Latin American and the Caribbean.'
TRITON, a product of Knowcross, was installed at The Royal Hideaway, Playacar, Mexico in Novemeber 2006. The system is configured to handle all guest calls at the communication centre as well as all maintenance and back of house jobs. The communication centre handles over 200 daily requests from guests. TRITON routes these calls through wireless devices using Spectralink's communication solution in Mexico.
The Royal Hideaway, Playacar introduces the evolution of the all inclusive resort. TRITON allows the resort to efficiently and discretely assign jobs and ensure every package requirement and every guest request is catered to. For example, each guest has a meal package included in their booking and based on the type of the package tasks are assigned.
In case of special requests like dinner by the beach, a call is registered & alternate jobs are assigned one to the restaurant & one for the kitchen. This unique process of simultaneous streamlined job allocation is a powerful tool offered by TRITON.
This is a place where service and style come together in such grand fashion that it will forever change the way you view the word vacation. The exceptionally high service standards are continuously maintained and monitored with the help of TRITON.
"Triton has given us th emeans to measure the areas of opportunity that are generated day by day at our property.It is a gauge of the basic processes of the services, with the advantage that one can generate relevant statistical information, in order to take corrective and preventative actions in the future", says Jean Agarrista, General Manager, The Royal Hideaway, Playacar.
This resort is ideally located on 13 acres of lush, tropical foliage that opens onto the most beautiful stretch of beach on the Yucatan Peninsula. TRITON ensures that the size and scale of the property does not allow any compromise on quality of service offered. Each area of the property is mapped and TRITON always knows which staff is assigned to a particular area. For example, if a guest requests for a beach towel TRITON will automatically allocate this job to the staff closest to the guest, cutting down service response time by almost 25-50%.
"Triton has kick-started a whole new level of efficiency of the daily operation by providing specific data to analyze the performance of each and everyone of the users", explains Dulce Gómez, Operations Manager, The Royal Hideaway, Playacar.
The Royal Hideaway Playacar, wants to cater their guest's every whim and desire that's why they have extensive concierge service, poolside attendants and TRITON to ensure you spend more time relaxing and less time thinking. For example, any and every guest request or complaint is allocated to the concierge for a villa, using TRITON. This means that every call that is attended to by engineering or housekeeping for a villa is checked by the concierge, ensuring no detail is overlooked and superlative standards are maintained.
TRITON is used to send all pre arrival amenity or service requests which are dispatched as tasks for all the people concerned. For example, a VIP check in creates a job for a bottle of Champagne to be placed in the villa; housekeeping will place a preferred pillow type for a repeat guest and the General Manager will get an alert that a VIP has checked in allowing him to welcome the guest personally!
Further, as all amenity requests are being put into TRITON, The Royal Hideaway, Playacar is even looking at calculating consumption & stocks of various items.
The Royal Hideaway Playacar - where everything around you, from service to food to amenities, is nothing but the best, thanks to and including TRITON.
About Triton
Service, personalization, recognition, efficiency, and zero maintenance problems are the real drivers of revenue and customer loyalty. TRITON, a product of Knowcross, has been developed to address the needs of hotel managers who strive to excel on these parameters. TRITON enables them to create the equivalent of a six-sigma process for service delivery and guest satisfaction.
About Knowcross
Knowcross was founded in 2002 with the objective of developing next-generation technology solutions for the hospitality industry. TRITON, its first product suite, is deployed at leading hotels belonging to Hyatt, Intercontinental, Sheraton, Oberoi, Hilton and other internationally renowned brands in Asia, Middle-East and the Americas. Knowcross is a preferred provider to 'Leading Hotels of the World, Ltd.' and a member of 'Leading Service Provider Network'.
About The Occidental Royal Hideaway, Playacar Occidental Hotels & Resorts
One of the world's leading hotel companies and one of the largest all-inclusive resort chains in the Americas, Occidental Hotels & Resorts has more than 20 properties in key destinations under the Allegro, Occidental Grand and Royal Hideaway brands, each perfectly suited to address the leisure travel needs of its market segment, from Allegro's fun-filled packages, to the luxurious Occidental Grands and Royal Hideaway. An even more exclusive component of all Occidental Grands, the 'Royal Club' offers boutique-style services within the resort such as a private concierge, separate check-in and check-out services. For more information, please call 800-858-2258 or visit www.occidentalhotels.com.
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