A reservation, but no room

I recently booked a one-night stay at the Grand Hyatt Hotel New York through Expedia on behalf of a manager in my company. My credit card was charged for $789. Within an hour of finishing the transaction online, I phoned the Hyatt to confirm the booking, but was told they didn't have any reservation from Expedia and that they were sold out on that day.

I called Expedia and a customer service representative said they were faxing the hotel and that they would call the hotel to confirm this room reservation. Then they placed me on hold. After a lengthy wait, an agent came back on the line and promised there was indeed a room for my manager.

But when my manager tried to checked in, there was no room. There had been no fax from Expedia to the hotel. The hotel clerk called Expedia but never resolved the issue, because Expedia put him on hold for too long. My manager was unable to get a hotel room and had to sleep in the airport that night.

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Source - MSNBC


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