Help! My room rate just tripled
The nightly room rate at the Best Eastern Sovietsky Hotel in Moscow is $279. At least that's what the Expedia sales agent promises Ilan Saadia. But the hotel begs to differ when he checks in. It jacks up his rate to $839 a night. Who's right? And who should pay the bill?
I am writing because I feel I've exhausted all my options. I recently booked two rooms at the Best Eastern Sovietsky Hotel in Moscow for three nights by phone through Expedia. The total price per room was confirmed at $839, or about $279 a night.
When I checked in, the clerk looked at my confirmation and said there was a mistake with my room rate, but that as a courtesy they would set my rate at $839 per room -- per night.
I immediately called Expedia from the lobby, which agreed to contact the hotel on my behalf. But an Expedia representative insisted it was getting a busy signal. That didn't make any sense. I offered to connect her to the front desk using my phone, but she refused and said she would have to call them directly.
When I checked out, I was presented with a $5,200 bill.
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Source - CNN
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