KTN Announces 'Packaged' Reservations SAILS Training Solutions
Kennedy Training Network (KTN) announced today the launch of a new 'packaged' version of their contemporary reservations SAILS training, which helps sales agents migrate to a more conversational (and less transactional) reservations style better-suited for today's over-informed, value-driven deal seekers.
'Our new Reservations Trainer's Guide is a terrific resource for in-house trainers and manager's who are looking to help their agents optimize revenue by increasing call conversions and by increasing the average revenue per booking,' Kennedy said. 'People often under-estimate what is required in the instructional design phase of training and development, this tool will not only save time in developing in-house training, but it will also ensure an engaging and motivating workshop agenda.'
KTN's Reservations Trainer's Guide includes instructor's notes from each of the six training modules, directions for interactive activities and exercises that ensure a transfer of training to the workplace, and an overview of how to best measure reservations sales effectiveness. The full PowerPoint program from KTN's SAILS training, which is also included, can easily be customized for the hotel or call center receiving the training. Rights to use KTN's copyrighted material for in-house training at the hotel company purchasing the program are also included, along with copies of some of Doug Kennedy's most popular articles on reservations sales and revenue optimization.
KTN President Doug Kennedy explained how this new option would expand KTN's menu of scalable reservations training solutions. 'We see the Reservations Trainer's Guide as enabling us to reach a whole new market that might not otherwise be in a position to budget for traditional training right now,' Kennedy added. 'With this newest option, KTN now offers affordable and scalable training solutions for virtually any lodging or call center operation.'
KTN continues to offer its customized, on-premise workshops, CAT (coaching, assessment, and training) reservations mystery shopping reports, and private webinars for individual hotel or call center teams. If you have questions or if you would to receive a flyer with more details regarding the Reservations Trainer's Guide, visit www.KennedyTrainingNetwork.com or contact Colleen Tuttle at: (866) 860-8955 or via e-mail at: colleen@kennedytrainingnetwork.com.
About Kennedy Training Network
KTN provides customized, on-premise workshops, area-wide training seminars, private webinars, and reservations mystery shopping for hotels, brands, and management companies in the topic areas reservations sales and hospitality/guest service. Based in Hollywood, FL, KTN provides its services throughout North America for clients such as Kimpton Hotels, Rosewood Hotels & Resort, Gemstone Hotels, Myrtle Beach Resorts/Brittain Management, along with over 50 individual hotels and call centers. Visit www.KennedyTrainingNetwork.com or contact them at: 866.860.8955 or 954.981.7689.
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