Hotel32, a newly launched boutique hotel on the top floor of the Monte Carlo Resort and Casino in Las Vegas, wants guests to feel like a VIP, without the celebrity drama.
Monte Carlo's agency, David&Goliath approached Runtriz, a company that provides hotels with mobile solutions to improve business, to create a virtual concierge for the hotel.
Upon check-in, each hotel guest is offered a virtual concierge in the form of an iPod Touch, at no extra charge.
The device allows guests to order room service, make dinner reservations, schedule wake-up calls, make spa appointments, request linens or toiletries, check messages and arrange car transportation, all without waiting on hold or talking to anyone.
Hotel guests also have the option to morph their own iPhone or smartphone into a personal concierge, by downloading an app to their phone. Guests then punch in their room number and security code, and 24/7 concierge access sits in their hands.
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Source - MediaPost
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