As business travel slowly comes back, company travel departments are sending out a strong message:
Work harder. Fit more productivity into each trip. Become a lot more accessible on the road - even on airplanes, using new in-flight wireless services.
And, oh yeah, do it more cheaply.
What lies ahead for the grunts on the road as the long slump in business travel eases? Air travel has already become less convenient, as airlines have significantly cut capacity. According to the airline data company OAG, domestic capacity in October was down 21 percent from October 2000 - roughly the equivalent of an entire major airline disappearing.
Well, get used to it. Invoking the current business travel buzz phrase, prepare for the 'new normal,' says Charles Petruccelli, the president of the American Express Global Travel Services division, which managed $29.1 billion in worldwide corporate travel sales last year.
The business travel culture is evolving into a new model, Mr. Petruccelli and most other experts in the industry say.
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Source - New York Times
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