Lodging Interactive, a leading interactive marketing agency servicing the hospitality industry and the publisher of the free Chatter Guard Monthly Benchmark Monitor Report has released its October 2009 report.
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October was overall very good for travellers, if their hotel rankings are any indication. While the negative trends of the summer can be seen in some segments of customer reviews, overall the trend was much more encouraging. On a scale of 1-5, 5 being 'fantastic' and 1 being 'poor,' the average lodger reported a 2.24% rise in Resultant Quality Score (3.57 to 3.65), a 7.5% rise in Housekeeping (3.20 to 3.44), an 9.12% improvement in Staff reviews (3.51 to 3.83, the biggest change in the overall rankings), and a 2.55% rise in Value (4.32 to 4.43). The areas of overall decline this month were an imperceptible 0.28% fall in Dining (3.57 to 3.56), a very small 0.51% slip in Facilities ranking (3.92 to 3.90).
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About Lodging Interactive
Lodging Interactive is a leading provider of Internet Marketing Services to the hospitality, spa and restaurant industries. The company provides a portfolio of effective Internet Marketing Services to hundreds of hotels, resorts, timeshares, spas and restaurants. Clients included branded hotels from nearly every major brand as well as prestigious, landmark independent hotels.
The Company offers effective online tools and services: ChatterGuard.com, an online social media monitoring and reputation management system, HuBBub.com, a fully managed Travel 2.0 Distribution & Marketing service, CommentCards.com, a full-service business-2-consumer comment card service, eProposalSystem.com, an online RFP response system hotel Sales Managers, RFPLink.com, a group RFP lead generation, HotelDirectBook.com, a consumer hotel portal, link2brand.com, personalized URL's for hotels, DiningClick.com, Internet Marketing Services for the restaurant industry, and SpaInteractive.com, Internet Marketing Services for the health spa industry.
Lodging Interactive is a proud member of the American Hotel & Lodging Association (AH&LA), The California Hotel Association, the Day Spa Association, and a supporter of the Hotel Sales & Marketing Association International (HSMAI). For more information contact Richard Walsh, Vice President of Business Development at rjwalsh@lodginginteractive.com or at 877-291-4411. The company's website is located at www.LodgingInteractive.com.
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