Text Messaging and Web-Based Software Revolutionizes Restaurant Customer Service
Freshtxt, the best way to alert restaurant customers that their table is ready and manage the restaurant floor, announces the addition of SMS marketing to their already impressive arsenal of services.
“Freshtxt replaces the restaurant pager with the customer’s own cell phone,” says Scott Jantz, Freshtxt Co-founder. “Using secure text messaging or an automated voice call it improves the restaurant’s bottom line, and doesn’t have the limited range or maintenance issues of the old pager systems. Starting today, we are offering SMS marketing built right into the system.”
With the Freshtxt software, restaurants are already collecting cell phone numbers automatically. Now, with the customers permission, restaurant owners and management can begin marketing coupons and announcements directly to their customers with just a few clicks. With other SMS marketing programs, you must rely on table tents and gimmicky giveaways to get customers to give up their cell phone numbers.
SMS marketing is easy to use and offers same day results; no more waiting for direct mail pieces to go out, no more dismal read rates. "SMS messages have a 96% IMMEDIATE read rate" says Russ Hempel, Freshtxt Co-founder. "Send a message blast out at 4:00PM and have customers in your restaurant by 5:00"
Freshtxt was developed by Scott Jantz and Russel Hempel. Both parents with young children, the Freshtxt idea was born when their toddlers took hold of a restaurant pager while their families were waiting together at a restaurant. “The kids were throwing the pager,” recalls Hempel. “We got to talking about how often these pagers must get broken, or lost. And we were irritated that we couldn’t walk around while waiting for our table, because of the pager’s limited range. The idea just sort of took off from there.”
With their backgrounds in software development and web design, Jantz and Hempel developed the Freshtxt system that will soon revolutionize the industry. The highly secure, internet-based software means that the restaurant doesn’t need any specialized equipment to use Freshtxt; only a computer and an internet connection are needed. “Not only does the system contact customers by text or automated voice call, but by better managing the table flow, tables turn over more often, improving profits,” notes Jantz. The user-friendly system lets restaurant hosts manage their tables right on the computer. Specialized management tools also help track table turnover and other staff performance measurements, giving restaurant managers and corporate personnel real-time data that will improve customer service.
Freshtxt subscriptions come with a free 30-day trial, and then start at $39.95 per month, with no contracts or set-up fees.
Freshtxt LLC is a software development and customer relationship management company headquartered in West Covina, California. The company’s goal is to revolutionize the way restaurants communicate with their customers. For more information, visit www.freshtxt.com, or call 858-633-7374.
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