IQware’s Point of Sale Software provides complete functionality and fully integrates with the Property Management System to provide comprehensive information of all hotel revenue points.
The IQware Point of Sale Software (IQpos) offers its hospitality users a seamless integration from any sales outlet into the hotel’s central Property Management System. Now with just a few clicks of a button, users can track, manage, modify and report on all transactions occurring within the property.
Available from Deerfield, Fla.-based IQware, the IQpos is designed for speedy processing of any purchases made. It works for quick service to high-end restaurants, lounges to bustling bars, gift shops to pro-shops – anywhere sales can be processed on property – combining performance with ease of use. The POS is also fully functional for room service operations.
“Because the POS is integrated directly into the IQware Property Management System (PMS), you get a flawless integration of data between our family of software solutions,” says Francois Bournival, Interfaces Specialist with IQware. “At the end of the day, when you close down the POS system, everything is brought directly into the PMS. You have one report that can give you a complete overview of all your sales, from your guest rooms to gift shops to restaurants and more.”
The multi-outlet IQpos system is completely configurable for your operations. The IQpos may be run using a keyboard, a mouse or a touch screen terminal. Peripherals such as optic scanners, cash drawers and printers can also be used. The system can authorize credit card transactions, process gift cards or allow charges to guest rooms.
But beyond the hardware, IQpos modules include detailed and flexible management of inventory, products, pricing, discounts, costs, receivables and suppliers. The ingredient tracking function assists in inventory management at food service areas, as well as providing greater product cost analysis ability.
“If your property has multiple food service locations, you could sell the same items at all these places at a different price point – maybe a drink costs $4 at the restaurant, $4.50 at the bar and $5 on the patio,” says Bournival. “It is completely customizable. And with inventory management you can still keep tabs on your stock at each location from one centralized area.”
Taxes are also fully configurable. Receipts can be customized to your property.
Drill Down
The IQpos doesn’t just benefit hotel management though. Guests benefit through the kind of quality service that comes from a well-run, streamlined operation. Transactions are processed quickly and correctly. Items stay in stock and are replenished when needed. Gift certificates or other vouchers can be used in multiple locations.
The Room Charge Drill Down functionality of the POS/PMS integration means that with one click of a mouse the hotel agent can get a detailed list of everything a customer ordered at a restaurant or bought from room service. For the guest, this means that they don’t have to keep multiple copies of their receipts to keep track of their expenses. Thus, a detailed and itemized list of products and services rendered can be provided to the guest. For management, though, this provides a deeper level of data and customer management. Combining the IQpos and IQpms gives a more complete overview of a guest’s stay. It provides a full overview of what was spent and where. The data can be used for more effective pricing, marketing, and optimizing operations to improve RevPar.
In addition, the reporting system is very user-friendly. Users can get meaningful data delivered quickly and easily in easy-to-read graphs and charts.
“Integration of data is key to reducing errors and increasing profits,” says Edwin Hortet, Vice President, International Business Development for IQware. “The IQpos extends the power and functionality of the IQpms, delivering in-depth statistics and insight into every facet of your operations. You will better understand your guests, groups, and services, and see how they all tie together into the total package that your hotel has to offer.”
Unmatched Customer Service
IQware is proud that its customer service team is second-to-none in the hospitality industry. IQware customer support is available 24/7 from a team of hospitality experts, as well as a web based helpdesk, online tutorials, and regular R&D updates.
The benefits of working with a completely integrated (not interfaced) POS and industry leading PMS are extremely beneficial in helping hoteliers to maximize revenue and improve the overall guest experience.
“If there is any question or issue with the system, you’re only making one call to one vendor” says Bournival. “There’s no back and forth. You aren’t calling your PMS vendor to get their side of the story and then calling a POS vendor.”
“Because IQware built these software products to function seamlessly together and because we know them inside and out, our technicians know exactly how to resolve any issue.”
Built by hoteliers for hoteliers, the IQware developmental team continually works with its hotel partners to stay ahead of the hospitality technology curve. By doing so, IQware transcends the traditional “customer/vendor” relationship and thus, truly becomes the hoteliers’ hospitality technology partner.
At a Glance
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MODULES |
INTERFACES |
ROI |
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► Gift Certificate Management ► Inventory Control ► Reservation list management ► Time and Attendance |
► Full IQpms integration including: ► End of Day automated export of revenues to PMS ► PMS Room charge ► PMS Room charge drill down |
►Seamless room charge posting ► Fully functional for Room Service ► Inventory management ► Ingredient tracking ► Product cost analysis |
About IQware
