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Ultimate Service Awards 2002 Recipients Announced |
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The 2002 Ultimate Service Award recipients have been announced. The Award, announced at the International Hotel Investment Forum in Berlin, is the only global awards programme that recognises and rewards service excellence in the hotel industry. |
Good service can make or break a persons perception of a good hotel and the Award is aimed at acknowledging those hotels that go out of their way to ensure customers’ visits are enjoyable and memorable.
Hans Lindh, Head of the Hotel and Restaurant Industry at American Express Establishment Services Group Europe, one of the sponsors of the Award, said:
"Research of our Card members has shown that 'quality of service' and 'location' are the two most important factors in deciding where to stay. Interestingly, price is only seen as important by one in six Card members. This year's winners have all placed customer service at the core of their business and the consumers’ vote has shown that this really makes the difference."
Only in its second year, the Ultimate Service Award attracted over three times as many votes than in 2001. Hotel customers from 157 countries voted for the hotels they believed offered exceptional service via Ultimate Service Awards partners’ websites: CNN and Taylor Nelson Sofres.
The Award covers nine territories and only one hotel is awarded in each category. The territories covered are: Africa, Asia, Europe, Australasia/Pacific, Caribbean/Central America, Europe, Indian subcontinent /Ocean, Middle East, North America and South America.
The recipients in alphabetical order by region are:
Region: Africa Region: Asia
Hotel: Sheraton Hotel: Grand Hyatt
Location: Addis Ababa, Ethiopia Location: Shanghai, China
Owned by: MIDROC Ethiopia Plc Owned by: Jinmao Company
GM: Jean Pierre Manigoff GM: Edward Tai
Region: Australasia/Pacific Region: Caribbean/Central America
Hotel: Four Points by Sheraton Hotel: Hotel Cariblue
Location: Sydney, Australia Location: Puerto Viejo, Costa Rica
Owned by: General Property Trust Owned by: Leonardo Preseglioy
GM: Wayne Buckingham GM: Sandra Zerneri
Region: Europe Region: Indian Sub-cont/Indian Ocean
Hotel: Courtyard by Marriott Hotel: Leela Palace
Location: Berlin, Germany Location: Bangalore, India
Owned by: HPI Germany Hotelbesitz GmbH Owned by: Hotel Leelaventure Ltd
GM: Sasha Rudnik GM: Eric Swanson
Region: Middle East Region: North America
Hotel: Burj Al Arab Hotel: Sheraton Fallsview
Location: Dubai Location: Niagara Falls
Owned by: Jumeirah Beach Resort LLC Owned by: Ronzap Investments
GM: Christophe Schnyder GM: Tony Zappitelli
Region: South America
Hotel: Hotel InterContinental
Locations: Buenos Aires
Owned by: Nuevas Fronteras SA.
GM: Alvaro Rey
The Ultimate Service Awards are sponsored by CNN Partner Hotels, American Express, Taylor Nelson Sofres and Continental Airlines
About the Ultimate Service Award
The Ultimate Service Award has been set up by a distinguished planning committee, which genuinely cares about service delivery. The launch committee comprised:
Mary Gostelow, writer
Gordon Campbell Gray, owner of One Aldwych Hotel, London
Richard Garland, Richmond International and the RGA
Jane Lorigan, Taylor Nelson Sofres
Clive Nicholaou, Taylor Nelson Sofres Hospitality and Leisure
Trent Walsh, director of GAP and Leading Quality Assurance
Their work would not have been possible without the continuing support and guidance of representatives of partners: CNN, American Express, Continental Airlines, Taylor Nelson Sofres, Villeroy and Boch and Jonathan Worsley, Co-Chairman of the International Hotel Investment Forum, Berlin.
Many top associations, including the World Travel & Tourism council, also support the awards.
* The complete list of the supervisory board are, in alphabetical order
Giovanni Angelini, md/coo Shangri-La Hotels & Resorts
Jean-Claude Baumgarten, president World Travel & Tourism CounciL WTTC
Sven Boinet, member of the management board, Accor
|Regis Bulot, president/ceo Relais & Chateaux
Peter Cass, president/ceo IndeCorp Corporation
ennie Chua, president/coo Raffles International
Bob Cotter, coo Starwood Hotels & Resorts
Edouard Ettedgui, ceo Mandari Oriental Hotel Group
Ed Fuller, president/md Marriott Lodging International
Wolf Hengst, president/coo Four Seasons Hotels & Resorts
Dieter Huckestein, president hotels division Hilton Hotels Corporation
Paul McManus. president/ceo Leading Hotels of the World Ltd
Curtis Carlson Nelson, president/ceo Carlson Hospitality Worldwide)
PRS (Biki) Oberoi, vice-chairman/md The Oberoi Group
Thomas R Oliver, chairman/ceo Six Continents Hotels & Resorts
Eric Pfeffer, President, International Hotel & Restaurant Association
Georg Rafael, managing director Rafael Group SAM
Kurt Ritter, president/.ceo Rezidor SAS Hospitality
Brett Tollman, ceo Red Carnation Hotels
Reto Wittwer, president/ceo Kempinski Hotels & Resorts
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