Conference Theme: Service Excellence and Performance Growth in the Global Hospitality Industry: Strategies and Approaches for Navigating Forward
Call for Presentations, Panels, Workshops, and Tutorials
The global travel, tourism and hospitality industry sits today at the nexus of multiple contradictory forces— they include: evolving customer needs and preferences, rapid changes in technologies, ever-changing competitive dynamics, cost pressures, regulatory changes, uncertainly in capital markets, demand, pricing and distribution channel uncertainty, sustainable operations, social media and mobile innovations, and much more.
In the midst of this complex global environment, hospitality, travel and tourism managers, executives, and researchers must set a strategic and intentional course forward to achieve the goals of service excellence and performance growth.
As the industry works to find its firm footing while it is simultaneously being pushed and pulled in multiple directions, the Cornell Hospitality Research Summit 2012 will focus on strategies and approaches for navigating forward.
Researchers in both industry and academe are invited to submit proposals for presentations, panels, tutorials, and workshops related to the theme of the conference for the 2nd Cornell Hospitality Research Summit (CHRS), scheduled for October 8-9, 2012, at the School of Hotel Administration on the beautiful Cornell campus in Ithaca, New York. The CHRS will bring together faculty, corporate partners, and other industry leaders to develop new ideas, theories, and models that improve strategic, managerial, and operating practices.
Deadlines:
Submission Begins: January 2, 2012
Submission Ends: March 2, 2012
For additional information: http://chrs.hotelschool.cornell.edu
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