Tingo Survey Reveals 80 Percent Don’t Cancel & Rebook Reservations

Tingo today announced the results of its first hotel booking survey of more than 1,000 respondents. According to the survey, 80 percent of travelers did not cancel and rebook hotel stays in the past 12 months, while around 20 percent took the effort to rebook hotel rooms when prices dropped.

“Not surprising, but still sad, was seeing that more than 50 percent of travelers are potentially losing out by not making the effort to see if rates drop”

Lost Opportunities

• Over half of the travelers said that in the past 12 months, they never even checked back to see if the price of their hotel reservation(s) dropped before they stayed.
• Had they checked, nearly 40 percent of them could have gotten money back.

“Not surprising, but still sad, was seeing that more than 50 percent of travelers are potentially losing out by not making the effort to see if rates drop,” said Tingo Travel Watchdog George Hobica. “But that just reinforces our conviction that launching Tingo is good for consumers and offers them a fantastic opportunity to get Money Back after they’ve booked a room. And for the 20 percent of travelers who are manually doing what Tingo does effortlessly, here’s their chance to get onboard and let us do the work for them.”

Putting Money Back in Your Pocket

• Tingo estimates that about a third of travelers booking Money Back rooms will get Money Back.
• On average, travelers who get a refund are putting $35 back in their pockets for two-night stays. Refunds can be much higher though—one traveler recently got nearly $300 back, saving almost 60% on her reservation.

Want Money Back? Travel to …

In May 2012, the following top 10 U.S. cities had the largest number of hotels seeing room rates drop.

More Fun Facts

• 67 percent of travelers said they most often stay in a city when traveling for leisure. The second most popular destination (21 percent) was the beach.
• 9 percent of travelers said they’ve stayed in a hotel to get away from their significant other.
• 50 percent of travelers said they avoid the bellhop so they won’t have to tip.
• 25 percent of travelers are tightfisted and said they never tip housecleaning.

About Tingo

Tingo^™ is the only site that automatically rebooks its travelers hotel rooms at the lower price if rates drop—and then automatically refunds the difference to their credit cards. Tingo is part of Smarter Travel Media LLC, a subsidiary of TripAdvisor, Inc.

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