Most of us talk about it; some actually create the position. It is simply not enough to believe that a non-directed Customer orientation effort will suffuse throughout a culture - you need someone to drive the effort. So, I thought to help you begin to craft what you need for your particular organization and business.
The below displays many of the key elements of a Job Description for a Vice President of Customer Experience – many, but not all. Just add your particulars and off you go!
Responsible for cultivating customer relationships and serving as the lead brand advocate throughout the Company and all contact points, including e-mail, phone, live chat, and social platforms. The position reports to CEO.
LRA Worldwide is a leading research and consulting company in the emerging discipline of Customer Experience Management (CEM). We work with our clients to help them design and deliver consistently exceptional customer experiences in order to drive customer satisfaction, loyalty and advocacy, and company growth and profitability. We have built a range of quality assurance, mystery shopping, research, training and consulting solutions to help them do so.
Today, we are a growing company operating in more than 120 countries throughout the world, servicing our clients from offices and resources in the Americas, EMEA and Asia Pacific regions and helping clients such as Starwood Hotels & Resorts Worldwide, the National Football League, Avis Budget Group, Madison Square Garden, the Cosmopolitan of Las Vegas and Mandarin Oriental Hotel Group deliver exceptional customer experiences. Every touch. Every time. For more information, visit us at www.LRAworldwide.com.
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