I am tired of hunkering down. The most recent blizzard here in the Northeast, gamely called Nemo, just about broke the spirit of New England. Enough already!
Why, we could be on a cruise in the Gulf of Mexico. Hold it, though, what about that cruiser which is being towed to port? What a nasty experience that is turning into – sanitation and dining options severely limited. At least it is sunny and warm.
Maybe a short visit to the Gold Coast of Mississippi? However, the news almost every night shows those thunderstorm and cyclone cells, briskly marching across the Southern states. Thank goodness Super Bowl madness in New Orleans was a wonderful success!
Well, we could always go skiing at Big Bear in California. That plan goes on hold after watching the police drama unfold and the unfortunate legend of one of the cabins engulfed in fire. We assume it is safe now, less one rental.
The next thirty days really drag out the winter with March just that extra pull on the will and the spirit. We need the snow, for that affects our water tables for the summer. The daylight is growing longer, minute by minute. Valentine’s Day and the NCAA tourney are in the wings. World events are always whirling – a new Pope, watching President Obama’s visions unfold, the Arab Spring continues, North Korea still provocative and thank goodness for ice hockey with nearly a game a night due to the truncated season. Let’s not forget baseball’s Spring Training – always a sublime experience.
I will just need to put on another turtle neck and throw a log on the fire and just chill. Our Hospitality folks are doing just fine, although Mother Nature has heaved a few timbers on their businesses. We are resolute, however. The Caribbean is still gleaming, Florida hums with activity, our ski resorts have plenty of powder, the price of gasoline is not breaking the bank – Hospitality is open for business – no shoulder season or even cold shoulder here. We continue to make the memories. It’s good! Excuse me, while I go find my shovel under yonder snow pile.
LRA Worldwide is a leading research and consulting company in the emerging discipline of Customer Experience Management (CEM). We work with our clients to help them design and deliver consistently exceptional customer experiences in order to drive customer satisfaction, loyalty and advocacy, and company growth and profitability. We have built a range of quality assurance, mystery shopping, research, training and consulting solutions to help them do so.
Today, we are a growing company operating in more than 120 countries throughout the world, servicing our clients from offices and resources in the Americas, EMEA and Asia Pacific regions and helping clients such as Starwood Hotels & Resorts Worldwide, the National Football League, Avis Budget Group, Madison Square Garden, the Cosmopolitan of Las Vegas and Mandarin Oriental Hotel Group deliver exceptional customer experiences. Every touch. Every time. For more information, visit us at www.LRAworldwide.com.
Logos, product and company names mentioned are the property of their respective owners.