Maestro-Hosted Cloud Solution Delivers Lower Hardware Expense with Secure Data Protection, Less Maintenance Responsibility, Frees Staff to Manage the Hotel, not the System
‘Cloud’ has been a buzzword in hotel vocabulary for a long time. A remotely hosted system that simply requires a browser to handle all of a property’s front office processes and professionally secures guest data sounds great on paper. But, talk is cheap. Many operators, particularly independents without a large franchise tech team behind them, want proof a cloud system will perform 24/7 with the fast response time they need to run a busy property. They also have valid concerns about data security and ownership.
Stakes were high for two high touch independent operators who recently evaluated NORTHWIND’s Maestro cloud-based property management system (PMS). They diligently researched options and compared Maestro with premises-based platforms and cloud systems from other providers. After lengthy analysis, both operators decided that the depth of features, integration, functionality and Diamond Plus Service of Maestro’s cloud-based PMS were the best fit for the unique needs.
“NORTHWIND hosts our system in the cloud today, and my life is much easier”
The Legacy Hotel in Louisville, Kentucky and the Northern Hotel in Billings, Montana had important system decisions. They both needed a new PMS. The Legacy Hotel operated its on-property PMS with multiple servers and a local area network that was getting old. Their hardware was unreliable and required an IT person for continuous maintenance. The hotel management decided to evaluate leading cloud PMS platforms that would take the hardware and system support burden off their back. “We were having good success with our Maestro Front Office System, but our server was aging. I frequently had to restart the entire system and network if we had a minor power outage, and data backups were time consuming. Today NORTHWIND hosts our Maestro system in the cloud and my life is much easier,” said Tim Belcher, Assistant General Manager of Legacy Hotel & Conferences.
“We save thousands of dollars with NORTHWIND securing our system”
“We evaluated other PMSes and tested another vendor’s cloud-based system, but Maestro’s hosted solution was better,” Belcher said. “Now the old hardware is gone, and so is my responsibility for system maintenance, back-ups, and data security. NORTHWIND secures our data and provides system updates; all we need is a desktop internet connection. The system costs much less than if we had replaced our servers and network, and is faster and easier to use. Credit card approvals only take 3 seconds on Maestro’s cloud PMS.” Belcher noted that PCI compliance is also very important to his property. “We saved thousands of dollars by having NORTHWIND host our system. NORTHWIND has most of the PCI responsibilities, and this saves us money, too. I deal with many vendors, and NORTHWIND’s team is the most professional, knowledgeable and helpful.”
The Northern Hotel had a different reason for wanting a cloud system. Its owners had extensive experience with property-based systems in large Las Vegas hotels. At their new property, they wanted more freedom to collect and manage data along with a provider that would take responsibility for their system.
‘Maestro Cloud was the only system robust enough to provide what we needed’
“We wanted a hosted system because it keeps mainframe computers and their overhead out of our building,” said Mike Nelson, General Manager of the Northern Hotel. “We required a PMS robust and limber enough to handle what we needed to do. We looked at 15 systems from low-powered, low priced ones, to high-powered high price and chose Maestro. Maestro was affordable for us, and as an independent, budget is king.” Nelson noted that one of his primary goals was to create more effective guest preference marketing programs. “This requires access to lots of guest history data, and Maestro delivers it.”
NORTHWIND will host the Northern’s cloud-based Maestro PMS from its secure data center. “Maestro gives us the operational control we want from the day we open. NORTHWIND is a committed partner that will grow with us.” Nelson noted that with NORTHWIND hosting his hotel’s system, the Northern management team can focus on operations, not technology.
For a demo of the Maestro Property Management Suite featuring the ResWave Booking Engine, please contact NORTHWIND at 1.888.667.8488 or email email@example.com.
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Enhance guest service, improve efficiency, and maximize online and offline revenue with Maestro PMS, the industry's most robust and flexible resort software and boutique hotel software solution empowering leading full-service hotels, luxury resorts, multi-property groups, conference centers, condominiums, and timeshare properties. Solutions include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Management, Condo & Timeshare Owner Management with Web Functionality, Spa and Activities, Web Booking Engine, Real-Time Yield Management, Dynamic Packaging Golf, CRM, Guest Experience Measurement, CRO, GDS Two-Way XML Connectivity or Integration, Membership, Work Orders, Fine Dining and Retail POS, Online Table Reservations with Web Booking, Concierge, and Guest Experience Measurement. The Maestro PMS is database independent (ODBC Compliant) and may be deployed via Windows, UNIX, Linux, Terminal Services, hosted, and Web platforms.
About NORTHWIND – Maestro PMS
NORTHWIND is recognized in the hospitality industry for its standard-setting Diamond Plus Service and robust integrated Maestro resort hotel software technology. With over 30 years’ experience dedicated to developing technology solutions for the hospitality industry, NORTHWIND is a partner who understands you need a scalable, flexible PMS that works the way you do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control, and profitability.
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