hotel SystemsPro announced it appointed Larry Letter as Director of Hotel Performance. Letter is a highly respected hospitality professional with 30 years of experience in corporate support, full-service hotel operations, and regional management. Letter joins the company after serving as Hilton Worldwide Director of Owner Support for six years where he oversaw more than 400 property upgrades. hotel SystemsPro is a leading provider of ASP-based enterprise hotel sales software, maintenance automation, and guest service solutions. Click here for more information on hotel SystemsPro products.
Letter brings hands-on experience with asset management to improve property values
“We are very fortunate to have Larry’s extensive experience as a resource for our clients,” said Lana Perkins, owner of hotel SystemsPro. “At Hilton Worldwide, Larry helped operators accomplish high-value property improvement plans on time and within budget. He oversaw more than 400 brand-mandated lobby renovations alone. He is a professional whose understanding of how asset management relates to operations and budgets will help our users be more profitable.”
“This is an exciting time for hotel operators,” Letter said. “The economy is in an upturn and property improvements and brand upgrades are moving forward. My role at hotel SystemsPro will benefit from my recent duties with Hilton Worldwide. I understand how to guide owners in planning and reinvestment projects.” In his work with Hilton, Letter enabled 95 percent of franchises in his segment to meet all brand standards.
Letter said, “I am impressed with the innovations our clients suggest, and how the hotel SystemsPro professional team strives to implement them. We all work together to help operators increase revenue and productivity while reducing costs associated with maintenance and equipment replacement. With this goal, everyone wins.”
At hotel SystemsPro, Letter will help clients use the company's solutions to maintain, track, and extend the life of their assets; improve guest service; and increase profitability. Clients will benefit from Letter’s on-the-ground experience with brand mandates and property management and operations.
New director has insider understanding of PIPs, franchise processes, property openings
“Larry’s knowledge of hotel operations, PIPs, and franchise processes and policies will provide guidance that will enable clients to operate more efficiently. Plus, his considerable experience with property openings will be helpful to our expanding management company clients,” Perkins said. In his tenure with Hilton Worldwide, Letter assisted owners with standards, hotel training requirements, new initiatives, quality assurance, revenue generation, and support departments. He communicated directly with owners, asset managers, general managers, and others representing hotel owners.
About hotel SystemsPro
hotel SystemsPro is an award-winning technology innovator founded in 1996. Over 90% of its employees have hotel operational backgrounds. The company’s solutions and services help hotel operators and multi-property hotel groups efficiently manage assets, increase sales, and reduce operating costs. hotel SystemsPro’s tailored solutions scale across all property types and any flag. Its staff provides professional, personalized online training at no additional cost. A single, global sign-on to hotel SystemsPro’s product suite lets managers seamlessly toggle between mulitple property systems and reports, to validate staff activity 100% of the time - 24/7, anywhere, anytime - in less than 60 seconds. hotel SystemsPro can disable a user’s ability to access data in less than 1 minute. We make our clients’ staff and assets more productive.
hotel SalesPro, a web-based multi-property enterprise sales and catering system. Its scalable functionality increases sales efficiency for hotel chains and independent properties.
hotel ServicePro, an economical hotel maintenance solution that preserves property asset value and improves guest service. It automates the communication, scheduling, tracking and reporting of tasks that surround guest requests, best practices, safety requirements, and preventive and equipment management.
hotel WebSpace, an online marketing solution that enables properties to tailor their web presence and attract more business. It converts browsers to buyers on search engines like Google, Yahoo, and Bing.
hotel ProposalPro, a two-tiered, web-based response to RFPs that generates a quick proposal, or can propagate the RFP to 10 properties for multiple responses.
For more information, please visit www.hotelsystemspro.com.
280 Interstate North Circle, Suite 600
Atlanta, GA 30339
Phone: (770) 303-9911 or Toll free: (877) 263-3645
Julie Keyser-Squires, APR
1155 Mount Vernon Hwy, #800
Atlanta, GA 30338
Phone: (404) 256-5512
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