Every individual employee on your team is unique. This makes it challenging to know what the team thinks as a whole? Where are your manager’s efforts best focused to propel your team’s performance to the next level? Simplifying feedback data provides organizations with the opportunity to develop strategies to improve employee engagement and performance.
Smart HR professionals realize that incorporating a staff feedback program creates higher levels of employee involvement, retention, and performance. Continuous feedback is critical for successful employee and guest satisfaction. UniFocus’ analytic reporting provides essential knowledge to help managers focus on improving the overall customer experience and achievement of business goals.
UniFocus’ dashboard provides real opportunities to drive staff engagement and address key opportunities to improve communication and team strength. When organizations successfully engage their customers and their employees, they can experience a 240% boost in performance*.
By tracking staff satisfaction with STAFFScope, organizations can easily:
- Improve employee engagement by effectively appreciating staff members, resulting in increasing customer satisfaction
- Develop targeted, proactive strategies across the company to recognize and reward high performers and to address low engagement levels
- Increase employee retention by better understanding the relationship between performance, engagement, and loyalty
- Produce a higher return on asset value with higher customer intent to return and recommend
STAFFScope, UniFocus’ web based employee survey feedback system, provides savvy operators the tool to focus, create and maintain a healthy workplace culture. STAFFScope provides a true understanding of how employee perceptions of their workplace directly impact guest experiences.
(*source: State of the American Workplace Report - Gallup, 2013)
UniFocus is exclusively dedicated to providing the Hospitality, Service, Retail and Healthcare Industries with the most comprehensive Financial and Workforce Management systems and Financial Management tools available. Our cloud based Resource Management suite of applications provides Labor Management, Time & Attendance, Budgeting, and Revenue Reporting. Additionally, we offer a complete suite of guest, employee, and meeting planner/event perception Survey Solutions, with expanded insights via mystery shopping evaluations. These products are focused on improving both top- and bottom-line performance, as well as the guest experience for our partners’ businesses. UniFocus products and services are currently delivering clear results in over 100 countries worldwide.
UniFocus is an allied member of the American Hotel & Lodging Association and a member of the National Restaurant Association.
For more information, visit www.UniFocus.com or call 972-512-5100.
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