Omni Hotels & Resorts, a Texas-based luxury hotel and resort brand with 60 distinct properties in leading business gateways and leisure destinations across North America, has selected the integrated ResortSuite software solution to manage all spa, golf, activities, retail and membership operations at the five iconic properties they recently acquired as well as the Omni Amelia Island Plantation Resort in Florida. Omni has now gone live with ResortSuite at three of these iconic properties.
Selected in October 2013, ResortSuite has now been implemented at Omni La Costa Resort & Spa in Carlsbad, Calif.; Omni Barton Creek Resort & Spa in Austin, TX; and The Omni Grove Park Inn in Asheville, NC.
The remaining properties – The Omni Homestead Resort in Hot Springs, VA, and the Omni Amelia Island Plantation Resort in Florida – will be implementing ResortSuite throughout 2014.
The resort properties have administered ResortSuite across all of their leisure/activity operations, maintaining a single view of the guest across spa, golf, tennis and many other activities. Membership and Retail operations are now managed within the single Oracle-based ResortSuite instance. ResortSuite will also continue to implement an HTNG Single Guest Itinerary integration with MICROS OPERA to enable guest profile sharing and synchronization, itinerary synchronization and detailed room posting to achieve a best-in-class solution for the Omni Hotels & Resorts properties.
“We are excited about the opportunity to streamline and consolidate our systems around a single guest profile in ResortSuite and OPERA at our resorts and across the brand,” said Richard Tudgay, vice president of IT at Omni Hotels & Resorts. “ResortSuite significantly stood out as the solution that best fit our strategic vision for delivering unique and personalized guest and member experiences across all touch-points including web, mobile and central reservations.”
When Omni Hotels & Resorts acquired the five resort properties, they were each using a different mix of software products across their various operations. The ResortSuite solution will also eliminate a number of interfaces by providing one rich integration point with the PMS.
“What makes Omni Hotels & Resorts a great partner for ResortSuite is its people,” said Frank Pitsikalis, founder and CEO of ResortSuite. “We look forward to continue working with the Omni Hotels & Resorts team to utilize ResortSuite to its full potential and truly raise the bar on guest experience management.”
About Omni Hotels & Resorts
Omni Hotels & Resorts creates genuine, authentic guest experiences at 60 distinct luxury hotels and resorts in leading business gateways and leisure destinations across North America. With over 20 world-class golf courses and award-winning spa retreats, to dynamic business settings, each Omni showcases the local flavor of the destination while featuring four-diamond services, signature restaurants, Wi-Fi connectivity and unique wellness options. Known for its distinguished, personalized service, Omni leaves a lasting impression with every customer interaction, with a heightened level of recognition and rewards delivered through its Select Guest loyalty program and the company’s “Power of One” associate empowerment program. The brand is frequently recognized by top consumer research organizations and travel publications. To get additional information or book accommodations, visit omnihotels.com or call 1-800-The-Omni.
ResortSuite is a sophisticated and fully integrated customer-centric hospitality management software solution developed specifically for hotels and resorts, boutique hotels, spas, clubs and leisure operations, and their multi-faceted business areas. The ResortSuite solution is built on an Oracle database and includes the following specialized modules: PMS, SPA, CATERING, F&B, GOLF, SKI, CLUB, RETAIL, CONCIERGE, and WEB. All modules oversee the areas of an operation in parallel but share common core capabilities, creating a customer-centric, integrated hospitality management solution. ResortSuite prides itself on delivering exceptional support and forging strong business relationships with its clients and partners and was awarded Hotelier Magazine’s 2005 Supplier of the Year Award. For more information on the ResortSuite solution, please visit www.resortsuite.com.
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