Complimentary Research Report

The Conflict Between IT and Business Ends Now

Complimentary Research Report - How Leading Organizations Improve Support and Meet Expectations

HTrends Receive Your Complimentary Research Report NOW!

"The Conflict Between IT and Business Ends Now: How Leading Organizations Improve Support and Meet Expectations"

Sure, there is often friction between different departments at a company…

Cover from The Conflict Between IT and Business Ends Now: How Leading Organizations Improve Support and Meet Expectations ReportA cold war is defined as a prolonged state of tension between powers without actual direct fighting breaking out. Given that definition, one could certainly classify the relationship at many businesses between IT support staff and the end-users they support as a cold war. And for modern IT departments, the challenges they face in providing help desk support and meeting end-user expectations are even more difficult than in the past. But Aberdeen Research shows that there is a way for leading IT organizations to meet these high expectations and build an environment where end-users and IT work together to solve problems, rather than fight and complain about each other. In this report, we look at the challenges of IT service management, both from the end-user perspective and the IT staff point of view, and look at how leading organizations are able to take advantage of modern approaches to improve support and service, reduce the costs of service, and speed response to increase user satisfaction and productivity.

Request a copy of the report here



Logos, product and company names mentioned are the property of their respective owners.

Request Information from this organization

Please click the link below to request more information from the organization or company featured in this article.

Request Information from HTrends