Latest
Guest Satisfaction in the Lodging Industry Bounces Back for a Second Straight Year, ACSI Data Shows
Satisfaction across airlines, lodging, car rentals, and online travel agencies climbs again, returning to prepandemic levels, according to the American Customer Satisfaction Index (ACSI) Travel Study 2023-2024. The airline industry stands out, hitting an all-time customer satisfaction high of 77 after a second straight 1% year-over year improvement.
Industry Experts
An Interview with the Pioneers of 21 House of Stories - By Beatrice Odelli
21 House of Stories: Revolutionizing Hospitality by Embracing Emerging Trends and Future Challenges
Technology
The Paperless Approach In Hospitality Invoice Management: Unlocking The Benefits Of Going Digital
Hospitality industry organisations must constantly evolve to meet the changing needs of modern consumers. Today's hotel guest or restaurant visitor expects fast, friendly, and efficient service from the moment they arrive to the moment they leave.
Development
Blue Mountain's Leura Gardens Resort in Australia Sold for the Second Time in 12 Months at a 25% Premium
The Elanor Hotel Accommodation Fund, managed by Elanor Investors Group, has sold the Leura Gardens Resort just under 12 months after acquisition.